Upcoming Webinars

Something will come up soon... Stay tuned! 


Past Webinars

CX Webinar 7-31-2019-1_thumbnail-15 Essential Leadership Skills for Enterprise Contact Center Executives
Wed., Jul.31, 2019

Host – Mike Aoki

Guest expert – Jeanne Bliss

Watch The Recording


CX Webinar 6-6-2019_Page_01

5 Tips To Attract Superstar Contact Center Employees
Jun. 6, 2019

Host – Mike Aoki

Guest experts – Sangeeta Bhatnagar and Jeff Doran

Watch The Recording


CX-W-4-4-2019-V1_First_Frame

3 Technologies to Drive Peak Performance of Your Contact Center – Recommended by Industry Experts
Apr. 2, 2019

Host – Mike Aoki

Guest experts – Kay Phelps and Martin Tracey

Watch The Recording


CX Webinar 2-21-2019

5 Ways CX Journey Mapping Can Improve CSAT & NPS Results
Feb. 21, 2019

Host – Mike Aoki

Guest expert – Annette Franz

Watch The Recording


CX-Webinar-10-11-2018_Page_1

How Employee Experience (EX) affects Customer Experience (CX) and How to Succeed at Both
Oct. 12, 2018

Host – Mike Aoki

Guest expert – Erica Marois and Neal Dlin

Watch The Recording


CX-Webinar-6-21-2018_Page_1

New Trends Affecting the Future of Enterprise Contact Centers
Jun. 22, 2018

Host – Mike Aoki

Guest expert – Jeremy Watkin and Vafa Akhavan

Watch The Recording


CX-Webinar-3-30-2018

What You Need To Know To Run Your Contact Center In The Future
Mar. 30, 2018

Host – Mike Aoki

Guest expert – Martin Tracey

Watch The Recording