Upcoming Webinars
There are no scheduled webinars at this time. Check back soon for more.
Past Webinars
5 Key Strategies for Your Contact Center's Operational Success
Thurs., Nov. 21, 2019
Host – Mike Aoki
Guest expert – Leanne Park and Martin Tracey
5 Essential Leadership Skills for Enterprise Contact Center Executives
Wed., Jul.31, 2019
Host – Mike Aoki
Guest expert – Jeanne Bliss

5 Tips To Attract Superstar Contact Center Employees
Jun. 6, 2019
Host – Mike Aoki
Guest experts – Sangeeta Bhatnagar and Jeff Doran

3 Technologies to Drive Peak Performance of Your Contact Center – Recommended by Industry Experts
Apr. 2, 2019
Host – Mike Aoki
Guest experts – Kay Phelps and Martin Tracey

5 Ways CX Journey Mapping Can Improve CSAT & NPS Results
Feb. 21, 2019
Host – Mike Aoki
Guest expert – Annette Franz
How Employee Experience (EX) affects Customer Experience (CX) and How to Succeed at Both
Oct. 12, 2018
Host – Mike Aoki
Guest expert – Erica Marois and Neal Dlin

New Trends Affecting the Future of Enterprise Contact Centers
Jun. 22, 2018
Host – Mike Aoki
Guest expert – Jeremy Watkin and Vafa Akhavan
What You Need To Know To Run Your Contact Center In The Future
Mar. 30, 2018
Host – Mike Aoki
Guest expert – Martin Tracey