Upcoming Webinars
How to Get Your Contact Center Team Recharged for 2021
Thurs., December 17, 2020
Host – Mike Aoki
Guest experts – Jaime Saibil, Psychotherapist and organizational/ industrial consultant
Past Webinars
Breakthrough Contact Center Technologies to Engage Millennial and Gen Z Customers
Thurs., September 23, 2020
Host – Mike Aoki
Guest experts – John Triano of Inference Solutions,
Tony Poer of 8x8, and Vasili Triant of UJET
The Impact of COVID-19 on Customer Experience Expectations
Fri., May 22, 2020
Host – Mike Aoki
Guest experts – Roy
Atkinson
How to lead, train and coach your contact center in a highly competitive CX environment
Thurs., March. 5, 2020
Host – Mike Aoki
Guest experts – Kate
Nasser and Sheri Kendall
5 Key Strategies for Your Contact Center's Operational Success
Thurs., Nov. 21, 2019
Host – Mike Aoki
Guest experts – Leanne Park and Martin Tracey
5 Essential Leadership Skills for Enterprise Contact Center Executives
Wed., Jul.31, 2019
Host – Mike Aoki
Guest expert – Jeanne Bliss
5 Tips To Attract Superstar Contact Center Employees
Jun. 6, 2019
Host – Mike Aoki
Guest experts – Sangeeta Bhatnagar and Jeff Doran
3 Technologies to Drive Peak Performance of Your Contact Center – Recommended by Industry Experts
Apr. 2, 2019
Host – Mike Aoki
Guest experts – Kay Phelps and Martin Tracey
5 Ways CX Journey Mapping Can Improve CSAT & NPS Results
Feb. 21, 2019
Host – Mike Aoki
Guest expert – Annette Franz
How Employee Experience (EX) affects Customer Experience (CX) and How to Succeed at Both
Oct. 12, 2018
Host – Mike Aoki
Guest expert – Erica Marois and Neal Dlin
New Trends Affecting the Future of Enterprise Contact Centers
Jun. 22, 2018
Host – Mike Aoki
Guest expert – Jeremy Watkin and Vafa Akhavan
What You Need To Know To Run Your Contact Center In The Future
Mar. 30, 2018
Host – Mike Aoki
Guest expert – Martin Tracey
