Upcoming Webinars

There are no scheduled webinars at this time. Check back soon for more.

Past Webinars

5 Key Strategies for Your Contact Center's Operational Success
Thurs., Nov. 21, 2019

Host – Mike Aoki

Guest expert – Leanne Park and Martin Tracey

5 Essential Leadership Skills for Enterprise Contact Center Executives
Wed., Jul.31, 2019

Host – Mike Aoki

Guest expert – Jeanne Bliss

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5 Tips To Attract Superstar Contact Center Employees
Jun. 6, 2019

Host – Mike Aoki

Guest experts – Sangeeta Bhatnagar and Jeff Doran

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3 Technologies to Drive Peak Performance of Your Contact Center – Recommended by Industry Experts
Apr. 2, 2019

Host – Mike Aoki

Guest experts – Kay Phelps and Martin Tracey

CX Webinar 2-21-2019

5 Ways CX Journey Mapping Can Improve CSAT & NPS Results
Feb. 21, 2019

Host – Mike Aoki

Guest expert – Annette Franz

How Employee Experience (EX) affects Customer Experience (CX) and How to Succeed at Both
Oct. 12, 2018

Host – Mike Aoki

Guest expert – Erica Marois and Neal Dlin

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New Trends Affecting the Future of Enterprise Contact Centers
Jun. 22, 2018

Host – Mike Aoki

Guest expert – Jeremy Watkin and Vafa Akhavan

What You Need To Know To Run Your Contact Center In The Future
Mar. 30, 2018

Host – Mike Aoki

Guest expert – Martin Tracey