Upcoming Webinars 

There are no upcoming webinars scheduled at this time. Check back later for more updates.

Past Webinars

How to Get Your Contact Center Team Recharged for 2021
Thurs., December 17, 2020

Host – Mike Aoki

Guest experts – Jaime Saibil, Psychotherapist and organizational/industrial consultant

Breakthrough Contact Center Technologies to Engage Millennial and Gen Z Customers
Thurs., September 23, 2020

Host – Mike Aoki

Guest experts – John Triano of Inference Solutions,
Tony Poer of 8x8, and Vasili Triant of UJET 

The Impact of COVID-19 on Customer  Experience Expectations 
Fri., May 22, 2020

Host – Mike Aoki

Guest experts – Roy
Atkinson

How to lead, train and coach your contact center in a highly competitive CX environment
Thurs., March. 5, 2020

Host – Mike Aoki

Guest experts – Kate
Nasser and Sheri Kendall

5 Key Strategies for Your Contact Center's Operational Success  
Thurs., Nov. 21, 2019

Host – Mike Aoki

Guest experts – Leanne Park and Martin Tracey

5 Essential Leadership Skills for Enterprise Contact Center Executives
Wed., Jul.31, 2019

Host – Mike Aoki

Guest expert – Jeanne Bliss

5 Tips To Attract Superstar Contact Center Employees
Jun. 6, 2019

Host – Mike Aoki

Guest experts – Sangeeta Bhatnagar and Jeff Doran

3 Technologies to Drive Peak Performance of Your Contact Center – Recommended by Industry Experts
Apr. 2, 2019

Host – Mike Aoki

Guest experts – Kay Phelps and Martin Tracey

5 Ways CX Journey Mapping Can Improve CSAT & NPS Results
Feb. 21, 2019

Host – Mike Aoki

Guest expert – Annette Franz

How Employee Experience (EX) affects Customer Experience (CX) and How to Succeed at Both
Oct. 12, 2018

Host – Mike Aoki

Guest expert – Erica Marois and Neal Dlin

New Trends Affecting the Future of Enterprise Contact Centers
Jun. 22, 2018

Host – Mike Aoki

Guest expert – Jeremy Watkin and Vafa Akhavan

What You Need To Know To Run Your Contact Center In The Future
Mar. 30, 2018

Host – Mike Aoki

Guest expert – Martin Tracey