Upcoming Webinars
There are no upcoming webinars scheduled at this time. Check back later for more updates.
Past Webinars

How to Get Your Contact Center Team Recharged for 2021
Thurs., December 17, 2020
Host – Mike Aoki
Guest experts – Jaime Saibil, Psychotherapist and organizational/industrial consultant

Breakthrough Contact Center Technologies to Engage Millennial and Gen Z Customers
Thurs., September 23, 2020
Host – Mike Aoki
Guest experts – John Triano of Inference Solutions,
Tony Poer of 8x8, and Vasili Triant of UJET

The Impact of COVID-19 on Customer Experience Expectations
Fri., May 22, 2020
Host – Mike Aoki
Guest experts – Roy
Atkinson

How to lead, train and coach your contact center in a highly competitive CX environment
Thurs., March. 5, 2020
Host – Mike Aoki
Guest experts – Kate
Nasser and Sheri Kendall
5 Key Strategies for Your Contact Center's Operational Success
Thurs., Nov. 21, 2019
Host – Mike Aoki
Guest experts – Leanne Park and Martin Tracey
5 Essential Leadership Skills for Enterprise Contact Center Executives
Wed., Jul.31, 2019
Host – Mike Aoki
Guest expert – Jeanne Bliss

5 Tips To Attract Superstar Contact Center Employees
Jun. 6, 2019
Host – Mike Aoki
Guest experts – Sangeeta Bhatnagar and Jeff Doran

3 Technologies to Drive Peak Performance of Your Contact Center – Recommended by Industry Experts
Apr. 2, 2019
Host – Mike Aoki
Guest experts – Kay Phelps and Martin Tracey

5 Ways CX Journey Mapping Can Improve CSAT & NPS Results
Feb. 21, 2019
Host – Mike Aoki
Guest expert – Annette Franz
How Employee Experience (EX) affects Customer Experience (CX) and How to Succeed at Both
Oct. 12, 2018
Host – Mike Aoki
Guest expert – Erica Marois and Neal Dlin

New Trends Affecting the Future of Enterprise Contact Centers
Jun. 22, 2018
Host – Mike Aoki
Guest expert – Jeremy Watkin and Vafa Akhavan
What You Need To Know To Run Your Contact Center In The Future
Mar. 30, 2018
Host – Mike Aoki
Guest expert – Martin Tracey