Configuring QoS tagging for a Connect Client Softphone

Posted by lantelligence on Feb 12, 2020

Quick & easy video instruction for configuring Quality of Service (QoS) tagging for a Connect Client Softphone.

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Tags: Video, Mitel, How-to

Upcoming Microsoft Update and Systems with LDAP Integration

Posted by lantelligence on Feb 9, 2020

This March, Microsoft is releasing a security patch to address “a man in the middle” vulnerability with LDAP. In short, Microsoft will be disabling LDAP and requiring LDAPS.

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Tags: UCaaS, Mitel, How-to, Insider

Options for Replacing Your End of Life Shoretel Switches

Posted by lantelligence on Feb 3, 2020

Step-by-step video for determining your options for replacing your End of Life Shoretel Switches. 

Find out what your options are for replacing your End of Life Shoretel Switches and learn more about what such terms mean to your call center's Shoretel Switches now: 

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Tags: Video, Mitel, How-to

Music On Hold in MiVoice Connect

Posted by lantelligence on Jan 21, 2020

Step by step video instruction for adding in file-based music on hold is easy in Mitel Connect. 

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Tags: Video, Mitel, How-to

How to deploy virtual appliances on vPhone ESXI 6.7 and MiVoice Connect 14.2

Posted by lantelligence on Jan 17, 2020

Step by step video instruction for deploying virtual appliances on vPhone ESXI 6.7 and MiVoice Connect 14.2.

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Tags: Video, Mitel, How-to

How to create a conference call in Mitel Connect

Posted by Henry Roberts on Jan 3, 2019

Step by step video instruction for setting up a meeting in Mitel Connect

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Tags: Video, Mitel, How-to

ShoreTel System Health Check

Posted by Henry Roberts on Oct 9, 2018

Most Common ShoreTel Issues We Discover & Solve 

LANtelligence offers a free system health check by one of our solutions engineers. When performing these checks, we find many of the same items each time and almost always something new. We also uncover the causes of existing issues that can sometimes be immediately resolved. 

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Tags: UCaaS, Mitel, How-to, Insider

Mitel Voicemail to Email

Posted by Henry Roberts on Aug 21, 2018

Remote ways to check voicemail in Mitel Connect

Did you ever want to access your voicemail when you are not at work but didn't know how? Here are two easy ways to get access to your voicemails.

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Tags: Video, Mitel, How-to

How to set up automatic alerts in Mitel (ShoreTel) Connect Director

Posted by Henry Roberts on Jun 26, 2018

Watch this video to learn how to set up automatic email alerts/notifications for different types of events in Mitel (ShoreTel) Connect Director

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Tags: Video, Mitel, How-to

Options You Have With VMware After End of Sale of Mitel ST14.2 Hardware

Posted by Henry Roberts on May 29, 2018

Mitel has extended life of ShoreTel 14.2 software, but not hardware... 

Mitel is no longer selling hardware for 14.2 or prior ShoreTel versions. If a customer wishes to add new hardware to their system, then they must upgrade to Connect. 

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Tags: UCaaS, Mitel, How-to