Mitel Teamwork App for MiCloud Connect Users

Posted by Henry Roberts on Dec 7, 2017

Introducing Teamwork, Mitel MiCloud Connect New Collaboration App

The Mitel Teamwork app was recently introduced exclusively for MiCloud Connect users. It provides a virtual place where teams can post messages, assign tasks and share files.

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Tags: Video, Mitel

Mitel shoretel Admin Training

Posted by Ken Zrobok on Nov 13, 2017

This Mitel (ShoreTel) Admin Training covers the following aspects:

  • Mitel (ShoreTel) phone system
    • Software Versions / Operating Systems
    • Physical vs Virtual servers
    • Physical vs Virtual Appliances
    • Trunking (SIP/PRI/Analog)
  • General Design and Architecture discussion
    • HQ servers – applications and limits
    • DVS vs HQ servers – how they differ
    • VSwitch – embedded voice mail switches
    • VirtualAppliances – why choose virtual appliances
  • How Mitel (ShoreTel) phones make calls
  • Troubleshooting Tools
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Tags: Video, Mitel

ShoreTel (Mitel) HQ recovery using Datto in less than 10 mins

Posted by Ken Zrobok on Nov 2, 2017

 This video shows how you can bring back your ShoreTel (Mitel) HQ server on the same IP address via the Datto Business Continuity appliance. 

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Tags: Video, Datto, Mitel, How-to

Using Datto to Provide a Redundant HQ

Posted by Ken Zrobok on Nov 2, 2017

See in this video how a down ShoreTel (Mitel) HQ server can be restored to a second IP address and be working system in under 10 mins utilizing the Datto Business Continuity Appliance.

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Tags: Video, Datto, Mitel, How-to

ShoreTel & Microsoft Dynamics Integration

Posted by Henry Roberts on Oct 26, 2017

ShoreTel Integration Series

The ShoreTel CRM Client provides automatic lookup of the telephone numbers of calls made and received by the customer in their Microsoft Dynamics CRM data store and based on the results, can provide screen pop notification to allow CRM users to navigate to associated records at the click of a mouse.

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Tags: Mitel, How-to

Contact Center redundancy

Posted by Sean Lane on Aug 1, 2017

New settings for Contact Center redundancy in ShoreTel Connect Onsite

Contact Center redundancy in ShoreTel Connect works differently than in 14.2 version. When upgrading to ShoreTel Connect, you should pay attention to some details to ensure Contact Center redundancy is not compromised. Otherwise there is a risk that Contact Center may fail when an outage occurs. Below we explain how Contact Center redundancy works in ShoreTel Connect and what steps are required to keep it going. 

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Tags: Mitel, How-to

How-to: start (MITEL) ShoreTel Connect Client automatically with Windows

Posted by Henry Roberts on Jul 3, 2017

How to make the ShoreTel connect Client start automatically with Windows.

If you updated your ShoreTel (Mitel) system to ShoreTel Connect version, you know that ShoreTel Connect Client doesn't have an option "Start automatically with Windows". We still can get the Client start with Windows though. 

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Tags: Mitel, How-to

Tech alert: shoretel mobility

Posted by Henry Roberts on Apr 21, 2017

Mobility voicemail login error

The latest release of the IOS ShoreTel Mobility client has a software defect that has been generating calls into our Tech Support.

App version

This applies to ShoreTel Connect version 9.1.7 Build 100.

What happens

When checking voicemail the refresh pull down generates a Communicator login error.

The user is prompted to enter their password and then is given the message “Cannot logon to server. Please check your Account settings or try again later."

This will be fixed in the next client software release and is currently in beta testing.

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Tags: Mitel

ShoreTel and Skype for Business

Posted by Henry Roberts on Apr 20, 2017

ShoreTel Integrations Series

Mitel (ShoreTel) Connect integrates with Skype for Business easily and in very little time. The ShoreTel Connect client has a Microsoft plugin that comes with the installation package.

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Tags: Mitel, How-to

How to import certificates into ShoreTel Mobility router

Posted by Henry Roberts on Apr 13, 2017

ShoreTel maintenance made easy

Importing certificates into the Mitel (ShoreTel) Connect mobility router is easy if you complete the steps in the right order. In fact, it is faster to do it yourself than waiting on the ShoreTel support line. Read the detailed explanation below and we guaratee that you will succeed.

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Tags: Mitel, How-to