Configuring QoS tagging for a Connect Client Softphone

Quick & easy video instruction for configuring Quality of Service (QoS) tagging for a Connect...

Grabbing Call GUIDs on Mitel Connect

Every call on the Mitel system generates unique call identifiers called GUIDs to trace back...

Music On Hold in MiVoice Connect

Step by step video instruction for adding in file-based music on hold is easy in Mitel Connect. 

How to create a conference call in Mitel Connect

Step by step video instruction for setting up a meeting in Mitel Connect

Prepping your System for a Connect Upgrade

Learn how you can prepare your system for Connect from Rls 14.2. 

How VeloCloud SD WAN Can Help Remote Workers

Learn how VeloCloud SD WAN can be effective in reducing latency and jitter for your remote...

May 2020 Mitel 14.2 Notice

A reminder of the major milestone regarding your Mitel 14.2 product line and its planned End of...

How to Handle Nuisance Callers with ShoreTel/Mitel Connect

Here's how you can take a caller that you don't want to speak with and forward the call to a...

How to Change Your Connect HQ Server IP Address

Four quick and easy steps to changing the IP address in your Connect HQ. 

Options You Have With VMware After End of Sale of Mitel ST14.2 Hardware

Mitel has extended life of ShoreTel 14.2 software, but not hardware...  Mitel is no longer...