How to set up automatic alerts in Mitel (ShoreTel) Connect Director

Posted by Henry Roberts on Jun 26, 2018

Watch this video to learn how to set up automatic email alerts/notifications for different types of events in Mitel (ShoreTel) Connect Director

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Tags: Video, Mitel, How-to

Options You Have With VMware After End of Sale of Mitel ST14.2 Hardware

Posted by Henry Roberts on May 29, 2018

Mitel has extended life of ShoreTel 14.2 software, but not hardware... 

Mitel is no longer selling hardware for 14.2 or prior ShoreTel versions. If a customer wishes to add new hardware to their system, then they must upgrade to Connect. 

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Tags: UCaaS, Mitel, How-to

Virtual Switch Deployment In Mitel Connect Director

Posted by Henry Roberts on Feb 20, 2018

New Look And Feel of Mitel (ShoreTel) Connect OS

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Tags: Video, Mitel, How-to

Mitel how to: statically assign 400-series desk phone

Posted by Henry Roberts on Feb 6, 2018

Step by step video instruction of how to assign 400-series Mitel (ShoreTel) desk phone

 

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Tags: Video, Mitel, How-to

Mitel EoL VPN Concentrator

Posted by Henry Roberts on Jan 26, 2018

Trade-in program for Mitel End-of-Life appliance

The Mitel (ShoreTel) VPN Concentrator has reached its end-of-sale point in January 2017 and moving toward its end-of-life date by the end of June 2018. For Mitel (ShoreTel) users who had or are planning to migrate to a Connect Platform, it means that this appliance will work with Connect, however, the new appliances and the associated licenses are no longer sold by Mitel.

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Tags: Mitel

Mitel Teamwork App Overview for MiCloud Connect

Posted by Henry Roberts on Jan 2, 2018

Mitel Teamwork is a collaboration mobile app for MiCloud Connect users. It provides a virtual place where teams can post messages, assign tasks, and share files. Mitel Teamwork increases cross-team productivity and delivers on-demand scalability and security.

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Tags: Video, Mitel

How to Change the IP address in Mitel Connect

Posted by Henry Roberts on Dec 15, 2017

 The steps below outline the process for changing the HQ Server IP address on ShoreTel Connect.

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Tags: Mitel, How-to

Mitel Teamwork App for MiCloud Connect Users

Posted by Henry Roberts on Dec 7, 2017

Introducing Teamwork, Mitel MiCloud Connect New Collaboration App

The Mitel Teamwork app was recently introduced exclusively for MiCloud Connect users. It provides a virtual place where teams can post messages, assign tasks and share files.

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Tags: Video, Mitel

Mitel shoretel Admin Training

Posted by Ken Zrobok on Nov 13, 2017

This Mitel (ShoreTel) Admin Training covers the following aspects:

  • Mitel (ShoreTel) phone system
    • Software Versions / Operating Systems
    • Physical vs Virtual servers
    • Physical vs Virtual Appliances
    • Trunking (SIP/PRI/Analog)
  • General Design and Architecture discussion
    • HQ servers – applications and limits
    • DVS vs HQ servers – how they differ
    • VSwitch – embedded voice mail switches
    • VirtualAppliances – why choose virtual appliances
  • How Mitel (ShoreTel) phones make calls
  • Troubleshooting Tools
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Tags: Video, Mitel

ShoreTel (Mitel) HQ recovery using Datto in less than 10 mins

Posted by Ken Zrobok on Nov 2, 2017

This video shows how you can bring back your ShoreTel (Mitel) HQ server on the same IP address via the Datto Business Continuity appliance. 

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Tags: Video, Datto, Mitel, How-to