Creating ECC Dial Lists Part 1 - Database

Posted by Ken Zrobok on Mar 18, 2014

There are two aspects of creating a ShoreTel ECC Dial List. The first part is creating and connecting to the database that holds these lists.

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Tags: Video, How-to

Turning off Intercom in Shoreware Director

Posted by Ken Zrobok on Oct 30, 2013

This video shows how to use User Groups and Class of Service (COS) to turn off these features.

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Tags: Video, How-to

Adding users in shoretel Shoreware Director

Posted by Ken Zrobok on Oct 29, 2013

How to quickly add users in Shoreware Director.

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Tags: Video, How-to

How to Add ShoreTel Contact Center Agents

Posted by Ken Zrobok on Aug 29, 2013

Adding agents in ECC 7/8

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Tags: Video, Mitel, How-to

Testing SMTP between ShoreTel Servers

Posted by Ken Zrobok on Aug 26, 2013

How to test SMTP traffic between ShoreTel servers and V switches

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Adding a Re-occurring Conference in ShoreTel

Posted by Ken Zrobok on Aug 26, 2013

How to add a re-occurring conference in ShoreTel Conferencing

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Tags: Video, Mitel, How-to

File Based Music On Hold

Posted by Ken Zrobok on Aug 24, 2013

As of release 13.x on ShoreTel you can setup File Based Music on Hold. Check out the video

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Tags: Video, How-to

Unlocking Shoreware Director

Posted by Ken Zrobok on Aug 24, 2013

Ever locked yourself out of Director?

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Tags: Video, Mitel, How-to

Using ShoreTel Communicator to Setup a Conference

Posted by Ken Zrobok on Aug 24, 2013

 


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Tags: Video, Mitel, How-to

CHANGING SHORETEL SWITCH CONFIGURATION VIA SERIAL CABLE

Posted by Ken Zrobok on May 15, 2013

You connect a serial cable to your computer and start a terminal emulation program like Putty. The serial connection should be at 19200 and the rest of the settings you can leave at default.

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Tags: Mitel, How-to