This video shows how the ShoreTel Professional Communicator can be setup to allow users to be on a point to multipoint video conference. The video shows the use of the LifeSize Video Center (UVC).
This video shows the configuration and setup of using a LifeSize 220 codec as the endpoint of a video call originating from the ShoreTel Communicator (Professional).
This video walks you through how to generate and add a SSL Certificate to your Service Appliances (AKA Conference Bridge).
This video shows how to deploy the ShoreTel Service Appliance (SA) on VMware. You can check this video below.
This video shows the basics of how an ECC Agent will Login/Logout and use Release/Resume as part of their daily activities.
This video show how an administrator can remove the ability for the end user to modify or have any call handling mode capability.
This video shows how to import the LANtelligence preconfigured ShoreTel VMDK for Windows 2k12. This would be the same procedure for Win2k8 as well.
A quick demo on the ShoreTel Operator Communicator
This video shows how inbound agents can be setup to allow them to initiate their own personal call back queue. Since this is a callback from the ECC, it permits the agent to enter a wrap code to identify the type of call that was made.