How to Setup Point to Multipoint Video with ShoreTel Communicator

Posted by Ken Zrobok on Jul 19, 2014

This video shows how the ShoreTel Professional Communicator can be setup to allow users to be on a point to multipoint video conference. The video shows the use of the LifeSize Video Center (UVC).

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Tags: Video, How-to

How to configure Point to Point Video to a non ShoreTel End Point

Posted by Ken Zrobok on Jul 19, 2014

This video shows the configuration and setup of using a LifeSize 220 codec as the endpoint of a video call originating from the ShoreTel Communicator (Professional).

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Tags: Video, How-to

Adding a SSL Certificate to your Conference Bridge Appliance

Posted by Ken Zrobok on Jul 19, 2014

This video walks you through how to generate and add a SSL Certificate to your Service Appliances (AKA Conference Bridge).

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Tags: Video, How-to

Deploying a ShoreTel Virtual Service Appliance

Posted by Ken Zrobok on Jul 19, 2014

This video shows how to deploy the ShoreTel Service Appliance (SA) on VMware. You can check this video below.

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Tags: Video, How-to

How ECC Agents use Login/Logout/Release

Posted by Ken Zrobok on Apr 21, 2014

This video shows the basics of how an ECC Agent will Login/Logout and use Release/Resume as part of their daily activities.

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Tags: Video, How-to

How to disable Call Handling Mode in ShoreTel

Posted by Ken Zrobok on Apr 21, 2014

This video show how an administrator can remove the ability for the end user to modify or have any call handling mode capability.

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Tags: Video, Mitel, How-to

Importing Windows 2K12 VMDK for ShoreTel

Posted by Ken Zrobok on Apr 4, 2014

This video shows how to import the LANtelligence preconfigured ShoreTel VMDK for Windows 2k12. This would be the same procedure for Win2k8 as well.

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Tags: Video, How-to

ShoreTel Operator Communicator

Posted by Ken Zrobok on Apr 2, 2014

A quick demo on the ShoreTel Operator Communicator

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Tags: Video, How-to

How Inbound ECC Agents can initiate their own outbound call

Posted by Ken Zrobok on Mar 27, 2014

This video shows how inbound agents can be setup to allow them to initiate their own personal call back queue. Since this is a callback from the ECC, it permits the agent to enter a wrap code to identify the type of call that was made.

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Tags: Video, How-to

CCI Viewer and ECC How it works

Posted by Ken Zrobok on Mar 22, 2014

Ever wondered what info the ECC CCIR database provides and what the CCI Viewer appliation does as well

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Tags: Video, How-to