PureCloud Communicate

Posted by Ken Zrobok on Nov 3, 2016

 Watch the video demonstration on PureCloud Communicate. It is part of the PureCloud Unified Communications Platform.

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Tags: PureCloud

How to Turn Off ShoreTel Voice Mail Prompts

Posted by Ken Zrobok on Oct 21, 2016

 

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Tags: How-to

How PureCloud Permissions limit access

Posted by Ken Zrobok on Oct 21, 2016

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Tags: PureCloud, Video, How-to

ShoreTel Connect on AMAZON Workspaces

Posted by Martin Tracey on Apr 27, 2016

This video shows how the ShoreTel Connect Client (Prem) can be installed and run on an AWS (Amazon Web Services) Workspace. In addition this video also shows the Connect Contact Center Agent interface on the same workspace.

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Tags: Video, How-to

How to Replace a ShoreTel User's Greetings and Name Recording

Posted by Ken Zrobok on Nov 19, 2014

This video shows you how to either restore an older version of a users voice mail greeting and or name recording with the current active version. This demo is done in real time on a production system.

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Tags: Video, How-to

Adding a ShoreTel Virtual IP Phone Appliance as N+1 Redundancy

Posted by Ken Zrobok on Nov 5, 2014

This video shows how you can add a virtual ShoreTel IP Phone appliance into your existing ShoreTel environment to provide 99.99999% up-time and a N+1 redundancy.

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Tags: Video, How-to

How to Add Wrap Codes in ECC

Posted by Ken Zrobok on Nov 5, 2014

This shows you how to add additional wrap codes in the ECC for Agents to select.

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Tags: Video, How-to

Creating Agent Wall Boards in the ECC

Posted by Ken Zrobok on Nov 5, 2014

 

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Tags: Video, How-to

Creating Prefix Lists for ShoreTel

Posted by Ken Zrobok on Oct 30, 2014

This video shows how to find and create the .CSV file required for import into the ShoreTel system.

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Tags: Video, How-to

Need to "Spice Up" your ShoreTel....Check out these Apps

Posted by Ken Zrobok on Oct 8, 2014

The ShoreTel professional services organization has custom built the following applications for ShoreTel customers.  Once built for a specific requirement, ShoreTel makes the software available for all other ShoreTel partners/customers.  If you review the list or would like more info on what these applications, please contact your salesperson or click here!

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Tags: Mitel, How-to