Grabbing Call GUIDs on Mitel Connect

Every call on the Mitel system generates unique call identifiers called GUIDs to trace back issues that may be related to issues occurring on the user's desktop. Mitel and LANtelligence will and can use call GUIDS.

Call GUIDs are usually found in the following format and will be unique for every call either internal or external:


For enhanced troubleshooting, we will sometimes require that when an issue does occur that the end user grabs the call GUID for the exact call when the trouble/issue had occurred.

The easiest way that you can find the call GUID is using your Connect Client.

Method – Click on Recent calls and highlight the number



Right click on Copy Call ID to Clipboard



Open notepad and paste the call GUID in notepad. 



Provide the call GUID to LANtelligence support so the call example can be reviewed. 


Find more ShoreTel and Mitel technical tips HERE

Back to Blog

Related Articles

ShoreTel (Mitel) HQ recovery using Datto in less than 10 mins

 This video shows how you can bring back your ShoreTel (Mitel) HQ server on the same IP address via...

Using Datto to Provide a Redundant HQ

See in this video how a down ShoreTel (Mitel) HQ server can be restored to a second IP address and...

Prepping your System for a Connect Upgrade

Learn how you can prepare your system for Connect from Rls 14.2.