Sean Lane

Sean Lane
Sean is responsible for managing the field teams and implementation. He is certified in CCNA/Voice as well as a ShoreTel IPBX Installer, Contact Center Installer and Mobility Installer. Sean earned a bachelor’s degree in information security.
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Recent Posts

Contact Center redundancy

Posted by Sean Lane on Aug 1, 2017

New settings for Contact Center redundancy in ShoreTel Connect Onsite

Contact Center redundancy in ShoreTel Connect works differently than in 14.2 version. When upgrading to ShoreTel Connect, you should pay attention to some details to ensure Contact Center redundancy is not compromised. Otherwise there is a risk that Contact Center may fail when an outage occurs. Below we explain how Contact Center redundancy works in ShoreTel Connect and what steps are required to keep it going. 

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Tags: Mitel, How-to