lantelligence

Recent Posts

Adding a Certificate in Mitel (ShoreTel) Connect

Posted by lantelligence on Feb 19, 2020

Step-by-step video for adding a certificate in Mitel (ShoreTel) Connect. 

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Tags: Video, Mitel, How-to

Configuring QoS tagging for a Connect Client Softphone

Posted by lantelligence on Feb 12, 2020

Quick & easy video instruction for configuring Quality of Service (QoS) tagging for a Connect Client Softphone.

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Tags: Video, Mitel, How-to

Upcoming Microsoft Update and Systems with LDAP Integration

Posted by lantelligence on Feb 9, 2020

This March, Microsoft is releasing a security patch to address “a man in the middle” vulnerability with LDAP. In short, Microsoft will be disabling LDAP and requiring LDAPS.

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Tags: UCaaS, Mitel, How-to, Insider

Options for Replacing Your End of Life Shoretel Switches

Posted by lantelligence on Feb 3, 2020

Step-by-step video for determining your options for replacing your End of Life Shoretel Switches. 

Find out what your options are for replacing your End of Life Shoretel Switches and learn more about what such terms mean to your call center's Shoretel Switches now: 

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Tags: Video, Mitel, How-to

Music On Hold in MiVoice Connect

Posted by lantelligence on Jan 21, 2020

Step by step video instruction for adding in file-based music on hold is easy in Mitel Connect. 

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Tags: Video, Mitel, How-to

How to deploy virtual appliances on vPhone ESXI 6.7 and MiVoice Connect 14.2

Posted by lantelligence on Jan 17, 2020

Step by step video instruction for deploying virtual appliances on vPhone ESXI 6.7 and MiVoice Connect 14.2.

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Tags: Video, Mitel, How-to

Migrating ShoreTel ECC to New Platform with New IP Address

Posted by lantelligence on May 13, 2013

The customer was currently running ECC 7.0 on a windows 2003 server and wanted to migrate the server to a new IP address and a new VMware platform.

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Tags: Mitel, How-to

Migrating ShoreTel HQ/DVS to New Server with Existing IP Address

Posted by lantelligence on May 12, 2013

This an application note on how to migrate an existing HQ server to a new hardware platform using the existing IP address.

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Tags: How-to

Changing Shoretel Switch Configuration via TelNET

Posted by lantelligence on May 12, 2013

Changing ShoreTel Switch Configuration Via TelNET

We find that using putty is the easiest and quickest way to access a ShoreTel switch.

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Tags: Video, Mitel, How-to

Changing the IP Address on the ShoreTel HQ Server

Posted by lantelligence on May 12, 2013

Backup all HQ and DVS Servers first:

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Tags: How-to