Need to "Spice Up" your ShoreTel....Check out these Apps

Posted by Ken Zrobok on Oct 8, 2014
Ken Zrobok
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The ShoreTel professional services organization has custom built the following applications for ShoreTel customers.  Once built for a specific requirement, ShoreTel makes the software available for all other ShoreTel partners/customers.  If you review the list or would like more info on what these applications, please contact your salesperson or click here!

ShoreTel Software Applications:

  • ACT! Integration Application
  • Active Directory (AD) Import Application
  • AMS 360 Integration Application
  • Application Dialer (“AppDialer”)
  • AS/400 Connector
  • BCA (Bridged Call Appearance) Call Hold Monitor
  • Call Handling Mode (CHM) Override Application
  • Call Handling Mode (CHM) Schedule Application
  • Call Recorder
  • Call Router
  • Call Me Now Application
  • Caller Directed Router
  • Contact Center Agent Activity Event Feed Web Service
  • Contact Center Agent Alert
  • Contact Center Agent Dashboard
  • Contact Center Instant Override Message
  • Contact Center Interaction Viewer
  • Cost Recovery Integration Application
  • Custom Reports
  • “Do Not Call” Integration Application
  • Emergency Notification Application
  • Enhanced Paging Application
  • Enhanced Reports
  • Hospitality Connector
  • iCarol™ Connector Application
  • Interactive Voice Response (IVR) Applications
  • Jack Henry Symitar™ Screen Pop
  • LexisNexis Time Matters™ Integration Application
  • Microsoft Dynamics® CRM Integration
  • NetSuite® Integration
  • Nuisance Call Handler Application
  • Outbound Campaign IVR Application
  • Real-Time Workgroup Monitor Application
  • Report Scheduler Application
  • RightNow™ CRM Integration
  • Salesforce.com™ Call Center Adapter
  • Salesforce.com™ Connector for Contact Center IVR
  • Salesforce.com™ Integration for Mac
  • Schedule Based Routing (“On Call Router”) Application
  • SEDC UtilityPOWERnet Connector
  • Site Router Application
  • Super Group Application
  • System Directory Synchronization Application
  • Transfer to Prompt Application
  • Universal CRM Connector (aka “EasyPop”) Application
  • User Group Schedule Application
  • Voice Forms IVR Application
  • Web Dialer

Tags: Mitel, How-to