How Inbound ECC Agents Can Initiate Their Own Outbound Call

Posted by Ken Zrobok on Mar 27, 2014
Ken Zrobok
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This video shows how inbound agents can be setup to allow them to initiate their own personal call back queue. Since this is a callback from the ECC, it permits the agent to enter a wrap code to identify the type of call that was made.

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Tags: Video, How-to