How to Test SMTP Traffic in ShoreTel

Posted by Ken Zrobok on Dec 11, 2012
Ken Zrobok
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If you are trying to test whether or not SMTP is working between sites (i.e. AA greetings and Voice mails transfers) you can use the sndping command in the voicemail (cfg) test tool. Watch the video down below.

The following is how to initiate the ping on a V switch

login as: root
root@x.x.x.x's password:
Last login: Thu Aug 2 13:07:23 2012 from x.x.x.x
[root@Toronto90V-1 ~]# cfg From the root type cfg to access the voice mail config
Open system *Local*
/*Local*//-> lserv type lserv at the prompt to list all the servers on the systems

List server information
Is distributed system
Current server TORONTO90V1 ID 11
Site ID of server location 2
Email address User@192.168.4.10
Main server HEADQUARTERS, flag 0
List server table
CC7 ID 4
Email address User@10.1.102.11
Flags 0x0, Frame used 1
Location site ID 1, User group 5
SMTP ping message not sent
VM extns AA 679 Fwd 677 logon 678 ACC
HEADQUARTERS ID 1 We are going to use this server name (HEADQUATERS) in the sndping command
Email address User@10.1.102.10
Flags 0x0, Frame used 1
Location site ID 1, User group 5
SMTP ping message response received
VM extns AA 664 Fwd 665 logon 666 ACC 669
OAISYS ID 7
Email address User@10.1.102.12
Flags 0x0, Frame used 1
Location site ID 1, User group 5
SMTP ping message not sent
VM extns AA 676 Fwd 674 logon 675 ACC
SG50V ID 9
Email address User@10.1.102.20
Flags 0x0, Frame used 1
Location site ID 1, User group 5
SMTP ping message not sent
VM extns AA 688 Fwd 686 logon 687 ACC
SHORETELCONFERENCE ID 6
Email address User@10.1.102.15
Flags 0x0, Frame used 1
Location site ID 1, User group 0
SMTP ping message not sent
VM extns AA Fwd logon ACC
TORONTO90V1 ID 11
Email address User@192.168.4.10
Flags 0x0, Frame used 1
Location site ID 2, User group 5
SMTP ping message not sent
VM extns AA 660 Fwd 661 logon 662 ACC 667
TORONTODVM ID 10
Email address User@192.168.4.21
Flags 0x0, Frame used 1
Location site ID 2, User group 5
SMTP ping message not sent
VM extns AA 396 Fwd 394 logon 395 ACC

/*Local*//-> sndping HEADQUARTERS type sndping with the exact case and spelling of the server you are
trying to reach. Then wait. If it works you will see SUCCESS
Send SMTP ping message to server HEADQUARTERS
Waiting ...............................
SUCCESS
/*Local*//->

You can also initiate this from the HQ or DVS server….
For 32 bit servers

C:Program FilesShoreline CommunicationsShoreWare Remote Server\cfg
For 64 bit servers

C:Program Files (x86)Shoreline Communications ShoreWare Remote Server\cfg 

You can also watch a video on this blog...

 Find more ShoreTel and Mitel technical tips HERE

Tags: Mitel, How-to