Dial Lists in MiCloud Connect (ShoreTel) Contact Center

Posted by Ken Zrobok on Jun 14, 2018

Dial lists in Mitel (ShoreTel) Connect Contact Center

Watch this video to learn how to append data in MiCloud Connect (ShoreTel Connect) dial list to the database.

Read More

Tags: UCaaS, Video, CCaaS, How-to

Options You Have With VMware After End of Sale of Mitel ST14.2 Hardware

Posted by Henry Roberts on May 29, 2018

Mitel has extended life of ShoreTel 14.2 software, but not hardware... 

Mitel is no longer selling hardware for 14.2 or prior ShoreTel versions. If a customer wishes to add new hardware to their system, then they must upgrade to Connect. 

Read More

Tags: UCaaS, Mitel, How-to

How to disable voice mailbox in MiCloud Connect (ShoreTel Connect CLOUD)

Posted by Henry Roberts on May 9, 2018

In this video you will learn how to disable voice mailbox in Mitel Connect in the cloud and on premise version

Read More

Tags: Video, How-to

Skype for Business Integration Overview

Posted by Henry Roberts on May 3, 2018

We have prepared for you a brief overview of the Skype for Business Integration of Mitel Connect Cloud or Premise

Read More

Tags: Video, How-to

How To Block A Nuisance Caller In Mitel Connect Client

Posted by Henry Roberts on Apr 3, 2018

Watch our new video tutorial how to block nuisance caller without going to a full nuisance call blocker application in Mitel Connect Client.

Read More

Tags: How-to

How To Set Up DCOM Permissions

Posted by Henry Roberts on Mar 22, 2018

Watch our new video tutorial how to set DCOM permissions to avoid problems with Mitel system.

Read More

Tags: How-to

Virtual Switch Deployment In Mitel Connect Director

Posted by Henry Roberts on Feb 20, 2018

New Look And Feel of Mitel (ShoreTel) Connect OS

Read More

Tags: Video, Mitel, How-to

Firewall And Endpoint Protection

Posted by Henry Roberts on Feb 14, 2018

What You Can Trust If Not the Firewall?

For a long time, we have been comfortable believing that our firewall/IPS is protecting us from outside attackers. Now we know that it is not always the case. With the release of the NSA and the CIA’s hacking tools we have found that many popular firewall/IPS manufacturers' devices had long standing vulnerabilities that were actively being exploited. 

Read More

Tags: Vigilant, Cyber Security

Mitel how to: statically assign 400-series desk phone

Posted by Henry Roberts on Feb 6, 2018

Step by step video instruction of how to assign 400-series Mitel (ShoreTel) desk phone

 

Read More

Tags: Video, Mitel, How-to

Mitel EoL VPN Concentrator

Posted by Henry Roberts on Jan 26, 2018

Trade-in program for Mitel End-of-Life appliance

The Mitel (ShoreTel) VPN Concentrator has reached its end-of-sale point in January 2017 and moving toward its end-of-life date by the end of June 2018. For Mitel (ShoreTel) users who had or are planning to migrate to a Connect Platform, it means that this appliance will work with Connect, however, the new appliances and the associated licenses are no longer sold by Mitel.

Read More

Tags: Mitel