Upcoming Webinars 

The Future of Customer Service Automation (7)

Upcoming Webinar from UJET: AI Powered Contact Centers – Separating Myth from Facts

Upcoming Webinar on Wednesday, April 21st, 2021 2:00 PM EST - 2:30 PM EST 

Hear from Sharath Keshava Narayan, Co-Founder and CRO @ Observe.AI and Vasili Triant, UJET's CEO discuss AI in the context of the contact center where they clarify some of the most common misconceptions and myths surrounding this topic. 

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How COVID-19 Has Helped Us Reimagine the Retail Experience

Five9's Upcoming Webinar: How Covid-19 Has Helped Us Reimagine the Retail Experience 

Upcoming Webinar on Wednesday, April 28th, 2021 2:00 PM  EST

Melissa Gonzalez, CEO & Founder of The Lion'esque Group and Jeff Woodland, Director of Vertical Marketing at Five9 discuss how you can leverage new customer touchpoints delivered through the Contact Center to create more personalized customer experiences. 

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Past Webinars

The Future of Customer Service Automation (6)

Inference Solutions: Deeper Dive Into IVAs – Understanding Voice Biometrics 

Inference Partner Webinar Series: 

CMO of Inference Solutions Richard Dumas and President of Auraya Systems, Inc. Paul Magee discuss how voice biometrics can make your customers' call centers more secure and reduce your cost of authenticating callers. 

 

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The Future of Customer Service Automation (2)

Five9: The Future of Customer Service Automation 

On-Demand Webinar

Five9 CEO Rowan Trollope and ServiceNow CPO CJ Desai discuss how workflow automation is changing the customer service landscape and the nature of the contact center. 

 

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