Unlocking Business Insights with Speech Analytics
Dan Miller, Lead Analyst & Founder, Opus Research
Derek Top, Analyst & Director of Research, Opus Research
Speech analytics brought the previously impossible objective of garnering insights and recommendations from all customer interactions into the realm of the possible.
Now is the time for executives outside the contact center to reap the benefits of speech analytics. It is a necessity to take a multi-departmental approach to understand the business value as spoken conversations and customer interactions become vital resources to the success of all businesses.