Planning the Post Covid-19 Contact Center

Watch the recording of our recent joint LANtelligence/GTACC webinar "Planning the Post Covid-19 Contact Center" with Dana Ciofi, Human Resources Leader at Teranet, Inc., Jonathan Bell, Attorney at Bell Law Group, PLLC, President and Co-Founder at CallZilla Neal Topf, and host Mike Aoki

Here's the recording of our most recent April 8th webinar "Planning the Post Covid-19 Contact Center." 

 

As a contact center SVP, VP, or Director do you know what criteria are you using to balance employee engagement, customer experience and client demand as you plan ahead for the second half of this year? 

 

Many contact centers have been in reactive mode since last March. Now is the time to be proactive. 

What are the legal and employee engagement considerations if you are mandating some (or all) employees return to the office?

 

Has your in-demand channels changed due to changing customer preferences? Will those preferences change back if customers start returning to their own workplaces? 

We will explore these topics in this sponsored 8x8 and LANtelligence webinar event. 

 

Get all the insights for planning your post covid-19 contact center in this complementary 1 hour webinar below. 

Let us know how the Team at LANtelligence can assist you with all of your contact center, customer experience, and digital transformation needs. Contact us today.

Viewing time 60 minutes

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