How to Lead, Train and Coach Your Contact Center in a Highly Competitive CX Environment

Watch the recording of the recent webinar "How to Lead, Train and Coach Your Contact Center in a Highly Competitive CX Environment" with host Mike Aoki and customer experience experts Kate
Nasser
 and Sheri Kendall. 

Here's your exclusive insider look our webinar "How to Lead, Train and Coach Your Contact Center in a Highly Competitive CX Environment."

According to a McKinsey&Company Report, engaged and satisfied call-center employees are 8.5x more likely to stay than leave within a year and 3.3x more likely to feel extremely empowered to resolve customer issues. 

Competition is increasing and your customers are more demanding than ever.

Your contact center's services depend on how your overall workplace environment is being operated (i.e., the leadership, training and coaching services offered to employees). In turn, this determines the level & quality of the customer support services given to your customers. 

Get all the insights for improving your contact center's workplace environment and customer experience (CX) in this complementary 1 hour webinar below. 

Let us know how the Team at LANtelligence can assist you with all of your contact center and customer experience needs. Contact us today.

Viewing time 52 minutes

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