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Artificial Intelligence (AI) continues to be a trending topic in the contact center industry. According to a recent survey by Gartner, the number of organizations implementing AI technologies has increased 270% since 2015. And, not to mention, world wide AI spending is projected to reach $98 billion by 2023.
Join UJET's CEO Vasili Triant and Observe.AI's Co-Founder and CRO Sharath Keshava Narayana to hear them discuss AI in the contact center as well as addressing some of the most common misconceptions and myths about AI in the context of the contact center.