How to Get Your Contact Center Team Recharged for 2021

Posted by lantelligence on Dec 22, 2020

Watch the recording of the recent webinar "How to Get Your Contact Center Team Recharged for 2021" with psychotherapist and organizational consultant Jaime Saibil, CX manager and Self-care coach Jenny Dempsey, Consumer advocacy manager Lisa Diehl, and host Mike Aoki

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Tags: Webinar

Breakthrough Contact Center Technologies to Engage Millennial and Gen Z Customers

Posted by lantelligence on Sep 28, 2020

Watch the recording of the recent webinar "Breakthrough Contact Center Technologies to Engage Millennial and Gen Z Customers" with host Mike Aoki and contact center experts John Triano of Inference Solutions, Tony Poer of 8x8, and Vasili Triant of UJET. 

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Tags: CCaaS, Webinar

The Impact of COVID-19 on Customer  Experience Expectations

Posted by lantelligence on May 22, 2020

Watch the recording of the recent webinar "5 Key Strategies for Your Contact Center's Operational Success" with Mike Aoki and guest CX expert Roy Atkinson

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Tags: Video, CCaaS, employee experience, Webinar

Lead, Train, and Coach Your Contact Center Employees to Success

Posted by lantelligence on Mar 10, 2020

Watch the recording of the recent webinar "Lead, Train, and Coach Your Contact Center Employees to Success" with Mike Aoki. The guest experts are Sheri Kendall and Kate Nasser.  

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Tags: Video, CCaaS, employee experience, Webinar

How to Lead, Train and Coach Your Contact Center in a Highly Competitive CX Environment

Posted by lantelligence on Feb 3, 2020

Watch the recording of the recent webinar "How to Lead, Train and Coach Your Contact Center in a Highly Competitive CX Environment" with host Mike Aoki and customer experience experts Kate
Nasser
 and Sheri Kendall. 

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Tags: Video, Customer Experience, CCaaS, employee experience, Webinar