The New CX Reality – Are Your Key Applications and Data Integrated to Provide Customers a Pro-Active Experience?

Posted by lantelligence on Nov 2, 2020

In this age of real time information and connectivity at everyone's fingertips, your customers drive how they want to communicate with you. Discover how you can make your business thrive and service your customers better by reading Part III now. 

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Tags: Video, Customer Experience, CCaaS, CCTR Operations, employee experience

The New CX Reality – What is Your Customer Journey Like Today?

Posted by lantelligence on Oct 19, 2020

The days of forcing your customer to communicate with you via one channel (over Voice) without any regards to their channel of preference are over. Discover why your customer journey and provided customer experience is crucial for your contact center. Continue reading to find out Part II now.

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Tags: Video, Customer Experience, CCaaS, CCTR Operations, employee experience

The New CX Reality – Customers Drive How Your Contact Center Operates

Posted by lantelligence on Oct 6, 2020

The days of forcing your customer to communicate with you via one channel (over Voice) without any regards to their channel of preference are over. It's time to get your Contact Center back on track and service your customers in the way they prefer. Continue reading to find out Part I now

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Tags: Video, Customer Experience, CCaaS, CCTR Operations, employee experience

Breakthrough Contact Center Technologies to Engage Millennial and Gen Z Customers

Posted by lantelligence on Sep 28, 2020

Watch the recording of the recent webinar "Breakthrough Contact Center Technologies to Engage Millennial and Gen Z Customers" with host Mike Aoki and contact center experts John Triano of Inference Solutions, Tony Poer of 8x8, and Vasili Triant of UJET. 

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Tags: Video, Customer Experience, CCaaS, CCTR Operations, employee experience, Webinar

The Impact of COVID-19 on Customer  Experience Expectations

Posted by lantelligence on May 22, 2020

Watch the recording of the recent webinar "5 Key Strategies for Your Contact Center's Operational Success" with Mike Aoki and guest CX expert Roy Atkinson

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Tags: Video, CCaaS, CCTR Operations, employee experience, Webinar

Lead, Train, and Coach Your Contact Center Employees to Success

Posted by lantelligence on Mar 10, 2020

Watch the recording of the recent webinar "Lead, Train, and Coach Your Contact Center Employees to Success" with Mike Aoki. The guest experts are Sheri Kendall and Kate Nasser.  

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Tags: Video, CCaaS, CCTR Operations, employee experience, Webinar

5 Customer Experience Tips for IT Help Desks

Posted by Mike Aoki on Feb 16, 2020


Learn the five tips to improving your IT Help Desk’s internal “customer” service scores & get your team recognized as a vital resource that supports your business now. 

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Tags: Video, CCaaS, CCTR Operations, employee experience

How to Lead, Train and Coach Your Contact Center in a Highly Competitive CX Environment

Posted by lantelligence on Feb 3, 2020

Watch the recording of the recent webinar "How to Lead, Train and Coach Your Contact Center in a Highly Competitive CX Environment" with host Mike Aoki and customer experience experts Kate
Nasser
 and Sheri Kendall. 

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Tags: Video, Customer Experience, CCaaS, CCTR Operations, employee experience, Webinar

5 Key Strategies for Your Contact Center's Operational Success

Posted by lantelligence on Jan 1, 2020

Watch the recording of the recent webinar "5 Key Strategies for Your Contact Center's Operational Success" with Mike Aoki. The guest experts are Leanne Park and Martin Tracey.  

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Tags: Video, CCaaS, CCTR Operations, employee experience

5 Essential Leadership Skills for CCTR Executives - Webinar Recording 7/31/2019

Posted by lantelligence on Aug 1, 2019

Watch the recording of the recent webinar "5 Essential Leadership Skills for Enterprise Contact Center Executives" from our series "5 Tips From an Expert" with Mike Aoki. The guest expert is Jeanne Bliss, best-selling author and Founder and CEO of Customer Bliss.  

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Tags: Video, CCaaS, CCTR Operations, employee experience