Watch the recording of the recent webinar "How Employee Experience (EX) Affects Customer Experience (CX) and How to Succeed at Both". This time Mike Aoki,Erica Marois, Neal Dlin and Martin Tracey are talking about different aspects of employee experience, including geographically spread teams and changes that AI and Omnichannel bring to the table.
Watch the recording of the recent webinar "New Trends Affecting the Future of Enterprise Contact Centers". This time Mike Aoki from Reflective Keynotes and the panelists were focusing on challenges and tough questions that leaders of the enterprise contact centers will face in the second half of 2018, next year and beyond.
What You Need To Know To Run Your Contact Center In The Future
Mike Aoki from Reflective Keynotes and Marty Tracey from LANtelligence are discussing the future of the contact center in the U.S. and Canada. The new generation of customers and Agents are demanding a new way of interaction with the business from inside and outside.