Reduce Remote New Hire Turnover: Build Engagement into Your Training

Posted by Mike Aoki on Jul 6, 2020

Discover how you can reduce remote new hire turnover and build better engagement into your training now. 

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Tags: UCaaS, Customer Experience, Insider

Messaging as a Preferred Channel with UJET

Posted by lantelligence on Jul 6, 2020

See how messaging is transforming customer support as a preferred channel with UJET's customer messaging platform.

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Tags: UCaaS, Customer Experience, Insider

Reimagining Customer Support for a Connected World with UJET

Posted by lantelligence on Jun 23, 2020

Get the tools you need to reduce costs, increase brand loyalty, and resolve customer issues faster with UJET.  

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Tags: UCaaS, Customer Experience, Insider

The World Has Changed! So Should the Way You Choose New Technologies - Part III

Posted by Martin Tracey on Jun 18, 2020

In part three of this three-part series, Martin Tracey discusses how using a master solutions partner should be leveraged when taking on new technology. See why a master solutions partner creates the perfect bridge between the customer and the provider now. 

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Tags: UCaaS, Customer Experience, verticals

The World Has Changed! So Should the Way You Choose New Technologies - Part II

Posted by Martin Tracey on Jun 10, 2020

Not so long ago, when a customer was interested in a particular technology, they would do research (references, internet, trade shows) and then invite vendors to demo and discuss their technologies. In most cases, the provider/manufacturer of the technology would connect with a local trusted partner from their partner channel for assistance. They would organize and demo the technology to help customers understand how it could help their organization. 

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Tags: UCaaS, Customer Experience, verticals

5 Tips to Succeed at Phone/Video Conference Sales Calls

Posted by Mike Aoki on Jun 3, 2020

“Almost 90 percent of sales have moved to a videoconferencing (VC)/phone/web sales model” due to Covid-19, according to a recent McKinsey and Company survey. Get Mike Aoki's full insights now. 

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Tags: UCaaS, Customer Experience, Insider

The World Has Changed! So Should the Way You Choose New Technologies - Part I

Posted by Martin Tracey on Jun 2, 2020

Not so long ago, when a customer was interested in a particular technology, they would do research (references, internet, trade shows) and then invite vendors to demo and discuss their technologies. In most cases, the provider/manufacturer of the technology would connect with a local trusted partner from their partner channel for assistance. They would organize and demo the technology to help customers understand how it could help their organization. 

Read More

Tags: UCaaS, Customer Experience, verticals

The World Has Changed! So Should the Way You Choose New Technologies

Posted by Martin Tracey on Jun 2, 2020

Not so long ago, when a customer was interested in a particular technology, they would do research (references, internet, trade shows) and then invite vendors to demo and discuss their technologies. In most cases, the provider/manufacturer of the technology would connect with a local trusted partner from their partner channel for assistance. They would organize and demo the technology to help customers understand how it could help their organization. 

Read More

Tags: UCaaS, Customer Experience, verticals

Your ShoreTel Phone System is not "End of Life"

Posted by lantelligence on Dec 23, 2019

With Mitel acquiring ShoreTel, there has been a lot of fear, uncertainty, and doubt (FUD) in the marketplace about the ShoreTel Phone Systems. Read on to learn why the ShoreTel phone systems are not "End of Life". 

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Tags: UCaaS, Customer Experience, Insider