CX Digital Transformation
Contact Center (CX) Technology should be a driving force behind your competitive advantage as a business. It provides the insight to your customers and performance that is the difference between long-term success and failure.
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Messaging as a Preferred Channel with UJET
See how messaging is transforming customer support as a preferred channel with UJET's customer...Reimagining Customer Support for a Connected World with UJET
Get the tools you need to reduce costs, increase brand loyalty, and resolve customer issues...5 Tips to Succeed at Phone/Video Conference Sales Calls
“Almost 90 percent of sales have moved to a videoconferencing (VC)/phone/web sales model” due to...
3 minute read
[CCTR Insider] Why Leaders Don't Act On Unstructured Feedback
This is the last of a three-part series about the challenges of harnessing unstructured...
3 minute read
[CCTR Insider] Why Agents Don't Share Unstructured Feedback
Unstructured feedback is the next great frontier in customer experience management, but the...
5 minute read
[CCTR Insider] Solutions To Maximize Unstructured Feedback
Welcome to the three-part series about the challenges of harnessing unstructured feedback...
4 minute read
[CCTR Insider] Hold, please! 5 Steps For Happily Waiting Customers
Waiting on hold can be a customer's worst nightmare. As customers, we've been there ourselves!...
4 minute read
[CCTR Insider] How to Help Contact Center Agents Survive Their First Call
Driving permits, trips abroad, and skydiving are at their best the first time they're...
4 minute read