5 Customer Service Tips for Energy Industry (HVAC) Contact Centers

Posted by Mike Aoki on Feb 13, 2019

“A chain is only as strong as its weakest link.” That saying is at the heart of customer experience: consistently execute every step in a customer’s journey. That is vital when your customers’ heating and air conditioning is at stake. So, how do major HVAC (Heating, ventilation, and air conditioning) contact centers ensure their customers get the best possible experience? Here are five tips:

Read More

Tags: Customer Experience, CCTR Operations, How-to, verticals

5 Tips to Provide Better IT Help Desk Support

Posted by Mike Aoki on Jan 15, 2019
Do people dread contacting your Help Desk? Have you received poor Customer Satisfaction Scores from external clients? Or, poor employee attitude survey scores from internal colleagues? Here are five quick tips to provide better IT Help Desk customer service.

Read More

Tags: Customer Experience, CCTR Operations, How-to, verticals

How to Make Your Contact Center a Happy Place This Holiday Season

Posted by Mike Aoki on Nov 12, 2018

5 Tips to Maintain Agent Morale During the Holidays, While Keeping Customers Happy

I love the holiday season. I enjoy celebrating and spending time with loved ones. However, the holiday season can be challenging for contact centers. It means higher call volumes, more customer service demands and increased sales support. That means longer hours and more late night/weekend shifts for your Agents.


Read More

Tags: CCTR Operations, How-to, holidays, employee experience