5 Tips to Provide Better IT Help Desk Support

Posted by Mike Aoki on Jan 15, 2019
Do people dread contacting your Help Desk? Have you received poor Customer Satisfaction Scores from external clients? Or, poor employee attitude survey scores from internal colleagues? Here are five quick tips to provide better IT Help Desk customer service.

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Tags: CCTR Operations, How-to, Customer Experience, verticals

How to Make Your Contact Center a Happy Place This Holiday Season

Posted by Mike Aoki on Nov 12, 2018

5 Tips to Maintain Agent Morale During the Holidays, While Keeping Customers Happy

I love the holiday season. I enjoy celebrating and spending time with loved ones. However, the holiday season can be challenging for contact centers. It means higher call volumes, more customer service demands and increased sales support. That means longer hours and more late night/weekend shifts for your Agents.

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Tags: CCTR Operations, holidays, How-to, employee experience