"They are our sales force. Without wholesalers and retailers, we can't make money!" a Business Development Manager said to me recently. He was right! Most manufacturers do not sell directly to the public. Instead, they sell through wholesalers and retail channels to make a profit.
5 Customer Service Tips for Manufacturers on How to Support Your Distribution Channel
Tags: Customer Experience, CCTR Operations, How-to, verticals
5 Customer Service Tips for Energy Industry (HVAC) Contact Centers
“A chain is only as strong as its weakest link.” That saying is at the heart of customer experience: consistently execute every step in a customer’s journey. That is vital when your customers’ heating and air conditioning is at stake. So, how do major HVAC (Heating, ventilation, and air conditioning) contact centers ensure their customers get the best possible experience? Here are five tips:
Tags: Customer Experience, CCTR Operations, How-to, verticals
Do people dread contacting your Help Desk? Have you received poor Customer Satisfaction Scores from external clients? Or, poor employee attitude survey scores from internal colleagues? Here are five quick tips to provide better IT Help Desk customer service.
Tags: Customer Experience, CCTR Operations, How-to, verticals
How to Make Your Contact Center a Happy Place This Holiday Season
5 Tips to Maintain Agent Morale During the Holidays, While Keeping Customers Happy
I love the holiday season. I enjoy celebrating and spending time with loved ones. However, the holiday season can be challenging for contact centers. It means higher call volumes, more customer service demands and increased sales support. That means longer hours and more late night/weekend shifts for your Agents.
Tags: CCTR Operations, How-to, holidays, employee experience