In this age of real time information and connectivity at everyone's fingertips, your customers drive how they want to communicate with you. Discover how you can make your business thrive and service your customers better by reading Part III now.
Tags: Video, Customer Experience, CCaaS, CCTR Operations, employee experience
The days of forcing your customer to communicate with you via one channel (over Voice) without any regards to their channel of preference are over. Discover why your customer journey and provided customer experience is crucial for your contact center. Continue reading to find out Part II now.
Tags: Video, Customer Experience, CCaaS, CCTR Operations, employee experience
The days of forcing your customer to communicate with you via one channel (over Voice) without any regards to their channel of preference are over. It's time to get your Contact Center back on track and service your customers in the way they prefer. Continue reading to find out Part I now.
Tags: Video, Customer Experience, CCaaS, CCTR Operations, employee experience
Watch the recording of the recent webinar "Breakthrough Contact Center Technologies to Engage Millennial and Gen Z Customers" with host Mike Aoki and contact center experts John Triano of Inference Solutions, Tony Poer of 8x8, and Vasili Triant of UJET.
Tags: Video, Customer Experience, CCaaS, CCTR Operations, employee experience, Webinar
A recent publication released by CIO discusses how companies, especially in the healthcare, consumer retail, and automotive industries, are using Artificial Intelligence (AI) to improve their customer experience (CX). Have you considered how your company may use AI to improve your customer experience? Continue reading to learn more.
Before Covid-19, a typical pre-work routine involved showering, changing into work clothes, and commuting to an office building. Now, many contact center employees work from home and their routines have changed.
Watch the recording of the recent webinar "5 Key Strategies for Your Contact Center's Operational Success" with Mike Aoki and guest CX expert Roy Atkinson.
Tags: Video, CCaaS, CCTR Operations, employee experience, Webinar
In Part 1 of this two part series, we covered five ideas to lead your contact center through this current environment (COVID-19). To build on that, here are five more ideas to support your team through this challenging time. Here's Part 2.
Tags: Customer Experience, CCaaS, CCTR Operations, employee experience
Coronavirus has caused a massive increase in customer volume for most contact centers. Combined with physical distancing requirements, that means contact center leaders have multiple challenges. In this two-part post, let’s look at ideas to help with this situation.
Tags: Customer Experience, CCaaS, CCTR Operations, employee experience
Here are the two easiest options for setting up and supporting your employees working from home during the COVID 19 outbreak.
Tags: Customer Experience, CCaaS, CCTR Operations, employee experience