CX Digital Transformation
Contact Center (CX) Technology should be a driving force behind your competitive advantage as a business. It provides the insight to your customers and performance that is the difference between long-term success and failure.
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employee experience
Advancements in AI Provide Better Customer Experience Outcomes
A recent publication released by CIO discusses how companies, especially in the healthcare,...
1 minute read
3 Quick Tips to Help Your Team Avoid Burnout While Working from Home
Before Covid-19, a typical pre-work routine involved showering, changing into work clothes, and...
2 minute read
The Impact of COVID-19 on Customer Experience Expectations
Watch the recording of the recent webinar "5 Key Strategies for Your Contact Center's...10 Ideas to Lead Your Contact Center During Covid-19 - Part 2
In Part 1 of this two part series, we covered five ideas to lead your contact center through...
2 minute read
10 Ideas to Lead Your Contact Center During Covid-19 - Part 1 of 2
Coronavirus has caused a massive increase in customer volume for most contact centers. Combined...
2 minute read
LANtelligence Customer Support During COVID 19 Outbreak
Here are the two easiest options for setting up and supporting your employees working from home...
1 minute read
Lead, Train, and Coach Your Contact Center Employees to Success
Watch the recording of the recent webinar "Lead, Train, and Coach Your Contact Center Employees...5 Tips to Provide Better Customer Service via Email
Learn the five tips to providing better customer service via email and improve your contact...
3 minute read
5 Customer Experience Tips for IT Help Desks
Learn the five tips to improving your IT Help Desk’s internal “customer” service scores & get...
2 minute read