Before Covid-19, a typical pre-work routine involved showering, changing into work clothes, and commuting to an office building. Now, many contact center employees work from home and their routines have changed.
Watch the recording of the recent webinar "5 Key Strategies for Your Contact Center's Operational Success" with Mike Aoki and guest CX expert Roy Atkinson.
Tags: Video, CCaaS, CCTR Operations, employee experience
In Part 1 of this two part series, we covered five ideas to lead your contact center through this current environment (COVID-19). To build on that, here are five more ideas to support your team through this challenging time. Here's Part 2.
Tags: Customer Experience, CCaaS, CCTR Operations, employee experience
Coronavirus has caused a massive increase in customer volume for most contact centers. Combined with physical distancing requirements, that means contact center leaders have multiple challenges. In this two-part post, let’s look at ideas to help with this situation.
Tags: Customer Experience, CCaaS, CCTR Operations, employee experience
Here are the two easiest options for setting up and supporting your employees working from home during the COVID 19 outbreak.
Tags: Customer Experience, CCaaS, CCTR Operations, employee experience
Watch the recording of the recent webinar "Lead, Train, and Coach Your Contact Center Employees to Success" with Mike Aoki. The guest experts are Sheri Kendall and Kate Nasser.
Tags: Video, CCaaS, CCTR Operations, employee experience
Learn the five tips to providing better customer service via email and improve your contact center’s email customer service.
Tags: Customer Experience, CCaaS, CCTR Operations, employee experience
Learn the five tips to improving your IT Help Desk’s internal “customer” service scores & get your team recognized as a vital resource that supports your business now.
Tags: Video, CCaaS, CCTR Operations, employee experience
Watch the recording of the recent webinar "5 Key Strategies for Your Contact Center's Operational Success" with Mike Aoki. The guest experts are Leanne Park and Martin Tracey.
Tags: Video, CCaaS, CCTR Operations, employee experience
Watch the recording of the recent webinar "5 Essential Leadership Skills for Enterprise Contact Center Executives" from our series "5 Tips From an Expert" with Mike Aoki. The guest expert is Jeanne Bliss, best-selling author and Founder and CEO of Customer Bliss.
Tags: Video, CCaaS, CCTR Operations, employee experience