CX Blog

Sangeeta Bhatnagar have been in customer service her entire career, starting in an answering service after high school through founding SB Global, Human Capital Solutions in 2008. As an industry veteran and a chair of GTACC (Greater Toronto Area Contact Center Association), Sangeeta advocates for Human Experience First approach whether it applies to your customers or employees. Sangeeta is another guest expert at our upcoming live webinar where along with Jeff Doran they will share advice on attracting and retaining superstar Contact Center employees. 

Jeff Doran, a sought after speaker, author and a Founder and President of CCEOC Inc, made employee experience in Customer Service industry a work of his life. We invited him to be a guest speaker at our upcoming CX Webinar and asked him a few questions about his career and outlook on the industry.

5 Tips to Maintain Agent Morale During the Holidays, While Keeping Customers Happy

I love the holiday season. I enjoy celebrating and spending time with loved ones. However, the holiday season can be challenging for contact centers. It means higher call volumes, more customer service demands and increased sales support. That means longer hours and more late night/weekend shifts for your Agents.