CX Digital Transformation
Contact Center (CX) Technology should be a driving force behind your competitive advantage as a business. It provides the insight to your customers and performance that is the difference between long-term success and failure.
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employee experience
3 Quick Tips to Help Your Team Avoid Burnout While Working from Home
Before Covid-19, a typical pre-work routine involved showering, changing into work clothes, and...
2 minute read
10 Ideas to Lead Your Contact Center During Covid-19 - Part 2
In Part 1 of this two part series, we covered five ideas to lead your contact center through...
2 minute read
10 Ideas to Lead Your Contact Center During Covid-19 - Part 1 of 2
Coronavirus has caused a massive increase in customer volume for most contact centers. Combined...
2 minute read
LANtelligence Customer Support During COVID 19 Outbreak
Here are the two easiest options for setting up and supporting your employees working from home...
1 minute read
5 Tips to Provide Better Customer Service via Email
Learn the five tips to providing better customer service via email and improve your contact...
3 minute read
5 Customer Experience Tips for IT Help Desks
Learn the five tips to improving your IT Help Desk’s internal “customer” service scores & get...
2 minute read
Sangeeta Bhatnagar: Commit to a Great HUMAN Experience!
Sangeeta Bhatnagar have been in customer service her entire career, starting in an answering...
2 minute read
Jeff Doran: With a Big Focus on AI Comes Challenge of Attracting The Right Employees
Jeff Doran, a sought after speaker, author and a Founder and President of CCEOC Inc, made...
2 minute read
How to Make Your Contact Center a Happy Place This Holiday Season
5 Tips to Maintain Agent Morale During the Holidays, While Keeping Customers Happy I love the...
2 minute read