The New CX Reality – Are Your Key Applications and Data Integrated to Provide Customers a Pro-Active Experience?

Posted by lantelligence on Nov 2, 2020

In this age of real time information and connectivity at everyone's fingertips, your customers drive how they want to communicate with you. Discover how you can make your business thrive and service your customers better by reading Part III now. 

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Tags: Video, Customer Experience, CCaaS, CCTR Operations, employee experience

The New CX Reality – What is Your Customer Journey Like Today?

Posted by lantelligence on Oct 19, 2020

The days of forcing your customer to communicate with you via one channel (over Voice) without any regards to their channel of preference are over. Discover why your customer journey and provided customer experience is crucial for your contact center. Continue reading to find out Part II now.

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Tags: Video, Customer Experience, CCaaS, CCTR Operations, employee experience

The New CX Reality – Customers Drive How Your Contact Center Operates

Posted by lantelligence on Oct 6, 2020

The days of forcing your customer to communicate with you via one channel (over Voice) without any regards to their channel of preference are over. It's time to get your Contact Center back on track and service your customers in the way they prefer. Continue reading to find out Part I now

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Tags: Video, Customer Experience, CCaaS, CCTR Operations, employee experience

Breakthrough Contact Center Technologies to Engage Millennial and Gen Z Customers

Posted by lantelligence on Sep 28, 2020

Watch the recording of the recent webinar "Breakthrough Contact Center Technologies to Engage Millennial and Gen Z Customers" with host Mike Aoki and contact center experts John Triano of Inference Solutions, Tony Poer of 8x8, and Vasili Triant of UJET. 

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Tags: Video, Customer Experience, CCaaS, CCTR Operations, employee experience, Webinar

Advancements in AI Provide Better Customer Experience Outcomes

Posted by lantelligence on Sep 24, 2020

A recent publication released by CIO discusses how companies, especially in the healthcare, consumer retail, and automotive industries, are using Artificial Intelligence (AI) to improve their customer experience (CX). Have you considered how your company may use AI to improve your customer experience? Continue reading to learn more. 

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Tags: CCTR Operations, employee experience, Contact Center

3 Quick Tips to Help Your Team Avoid Burnout While Working from Home

Posted by Mike Aoki on Aug 12, 2020

Before Covid-19, a typical pre-work routine involved showering, changing into work clothes, and commuting to an office building. Now, many contact center employees work from home and their routines have changed. 

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Tags: CCTR Operations, employee experience, Contact Center

The Impact of COVID-19 on Customer  Experience Expectations

Posted by lantelligence on May 22, 2020

Watch the recording of the recent webinar "5 Key Strategies for Your Contact Center's Operational Success" with Mike Aoki and guest CX expert Roy Atkinson

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Tags: Video, CCaaS, CCTR Operations, employee experience, Webinar

10 Ideas to Lead Your Contact Center During Covid-19 - Part 2

Posted by Mike Aoki on Apr 29, 2020

In Part 1 of this two part series, we covered five ideas to lead your contact center through this current environment (COVID-19). To build on that, here are five more ideas to support your team through this challenging time. Here's Part 2. 

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Tags: Customer Experience, CCaaS, CCTR Operations, employee experience

10 Ideas to Lead Your Contact Center During Covid-19 - Part 1 of 2

Posted by Mike Aoki on Apr 22, 2020

Coronavirus has caused a massive increase in customer volume for most contact centers. Combined with physical distancing requirements, that means contact center leaders have multiple challenges. In this two-part post, let’s look at ideas to help with this situation.

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Tags: Customer Experience, CCaaS, CCTR Operations, employee experience

LANtelligence Customer Support During COVID 19 Outbreak

Posted by lantelligence on Mar 20, 2020

Here are the two easiest options for setting up and supporting your employees working from home during the COVID 19 outbreak.

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Tags: Customer Experience, CCaaS, CCTR Operations, employee experience