CX Digital Transformation
Contact Center (CX) Technology should be a driving force behind your competitive advantage as a business. It provides the insight to your customers and performance that is the difference between long-term success and failure.
Posts about
Customer Experience (4)
5 Tips to Help Electric and Natural Gas Contact Centers Convert More Inquiries into Sales
I have run sales training workshops for several energy re-sellers over the past ten years....
2 minute read
CX Tuesday Monthly Digest, June 2019
Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline,...
1 minute read
[CCTR Insider] How to Help Contact Center Agents Survive Their First Call
Driving permits, trips abroad, and skydiving are at their best the first time they're...
4 minute read
5 Tips to Help Professional Associations Provide Great Customer Experience for Their Members
“When is my membership renewal date?” “How many educational credits do I need this year to...
2 minute read
CX Tuesday Monthly Digest, May 2019
Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline,...
1 minute read
Sangeeta Bhatnagar: Commit to a Great HUMAN Experience!
Sangeeta Bhatnagar have been in customer service her entire career, starting in an answering...
2 minute read
Healthcare Industry CX Best Practices
5 Customer Service Tips for Healthcare Industry Contact Centers Why can’t you tell me over the...
2 minute read
Jeff Doran: With a Big Focus on AI Comes Challenge of Attracting The Right Employees
Jeff Doran, a sought after speaker, author and a Founder and President of CCEOC Inc, made...
2 minute read
CX Tuesday Monthly Digest, April 2019
Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline,...
1 minute read