Learn why your contact center needs to be able to have agents interact real time with Mobile device users on every channel including voice, SMS, Video, and Social Media. Get all the insights now.
Discover how using tools like web, chat, chat bots, and AI Agents are crucial for your contact center by reading Part IV now.
In this age of real time information and connectivity at everyone's fingertips, your customers drive how they want to communicate with you. Discover how you can make your business thrive and service your customers better by reading Part III now.
The days of forcing your customer to communicate with you via one channel (over Voice) without any regards to their channel of preference are over. Discover why your customer journey and provided customer experience is crucial for your contact center. Continue reading to find out Part II now.
The days of forcing your customer to communicate with you via one channel (over Voice) without any regards to their channel of preference are over. It's time to get your Contact Center back on track and service your customers in the way they prefer. Continue reading to find out Part I now.
Watch the recording of the recent webinar "Breakthrough Contact Center Technologies to Engage Millennial and Gen Z Customers" with host Mike Aoki and contact center experts John Triano of Inference Solutions, Tony Poer of 8x8, and Vasili Triant of UJET.
Discover how you can reduce remote new hire turnover and build better engagement into your training now.
See how messaging is transforming customer support as a preferred channel with UJET's customer messaging platform.
Get the tools you need to reduce costs, increase brand loyalty, and resolve customer issues faster with UJET.
In part three of this three-part series, Martin Tracey discusses how using a master solutions partner should be leveraged when taking on new technology. See why a master solutions partner creates the perfect bridge between the customer and the provider now.