Advancements in AI Provide Better Customer Experience Outcomes

Posted by lantelligence on Sep 24, 2020

A recent publication released by CIO discusses how companies, especially in the healthcare, consumer retail, and automotive industries, are using Artificial Intelligence (AI) to improve their customer experience (CX). Have you considered how your company may use AI to improve your customer experience? Continue reading to learn more. 

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Tags: CCTR Operations, employee experience, Contact Center

3 Quick Tips to Help Your Team Avoid Burnout While Working from Home

Posted by Mike Aoki on Aug 12, 2020

Before Covid-19, a typical pre-work routine involved showering, changing into work clothes, and commuting to an office building. Now, many contact center employees work from home and their routines have changed. 

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Tags: CCTR Operations, employee experience, Contact Center