In Part 1 of this two part series, we covered five ideas to lead your contact center through this current environment (COVID-19). To build on that, here are five more ideas to support your team through this challenging time. Here's Part 2.
Coronavirus has caused a massive increase in customer volume for most contact centers. Combined with physical distancing requirements, that means contact center leaders have multiple challenges. In this two-part post, let’s look at ideas to help with this situation.
Here are the two easiest options for setting up and supporting your employees working from home during the COVID 19 outbreak.
Learn the five tips to providing better customer service via email and improve your contact center’s email customer service.
Learn the five tips to improving your IT Help Desk’s internal “customer” service scores & get your team recognized as a vital resource that supports your business now.
This is the last of a three-part series about the challenges of harnessing unstructured feedback across every level of the enterprise. In previous posts, we explored how to maximize unstructured feedback and why agents don’t share feedback that they receive from customers. In this article, we’ll focus on what happens to the feedback that makes it to management.
Unstructured feedback is the next great frontier in customer experience management, but the disorganized nature that gives the term its name makes it difficult to take full advantage of the goldmine. This is the second of a three-part series about the challenges of harnessing unstructured feedback across every level of the enterprise.