LANtelligence Customer Support During COVID 19 Outbreak

Posted by lantelligence on Mar 20, 2020

Here are the two easiest options for setting up and supporting your employees working from home during the COVID 19 outbreak.

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Tags: Customer Experience, CCaaS, CCTR Operations, employee experience

Lead, Train, and Coach Your Contact Center Employees to Success

Posted by lantelligence on Mar 10, 2020

Watch the recording of the recent webinar "Lead, Train, and Coach Your Contact Center Employees to Success" with Mike Aoki. The guest experts are Sheri Kendall and Kate Nasser.  

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Tags: Video, CCaaS, CCTR Operations, employee experience

5 Tips to Provide Better Customer Service via Email

Posted by Mike Aoki on Feb 26, 2020


Learn the five tips to providing better customer service via email and improve your contact center’s email customer service. 

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Tags: Customer Experience, CCaaS, CCTR Operations, employee experience

5 Customer Experience Tips for IT Help Desks

Posted by Mike Aoki on Feb 16, 2020


Learn the five tips to improving your IT Help Desk’s internal “customer” service scores & get your team recognized as a vital resource that supports your business now. 

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Tags: Video, CCaaS, CCTR Operations, employee experience

5 Key Strategies for Your Contact Center's Operational Success

Posted by lantelligence on Jan 1, 2020

Watch the recording of the recent webinar "5 Key Strategies for Your Contact Center's Operational Success" with Mike Aoki. The guest experts are Leanne Park and Martin Tracey.  

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Tags: Video, CCaaS, CCTR Operations, employee experience

5 Essential Leadership Skills for CCTR Executives - Webinar Recording 7/31/2019

Posted by lantelligence on Aug 1, 2019

Watch the recording of the recent webinar "5 Essential Leadership Skills for Enterprise Contact Center Executives" from our series "5 Tips From an Expert" with Mike Aoki. The guest expert is Jeanne Bliss, best-selling author and Founder and CEO of Customer Bliss.  

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Tags: Video, CCaaS, CCTR Operations, employee experience

5 Tips To Attract Superstar Contact Center Employees - Webinar Recording 6/6/2019

Posted by lantelligence on Jun 10, 2019

Watch the recording of the recent webinar "5 Tips To Attract Superstar Contact Center Employees" from our new series "5 Tips From an Expert" with Mike Aoki. The guest experts are Sangeeta Bhatnagar, Founder of SB Global, Chair at GTACC and Jeff Doran, President of CCEOC.  

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Tags: Video, CCaaS, CCTR Operations, employee experience

3 Technologies to Drive Peak Performance of Your CC - Webinar Recording 4/4/2019

Posted by Galina Marcus on Apr 9, 2019

Watch the recording of the recent webinar "3 Technologies to Drive Peak Performance of Your Contact Center - Recommended by Industry Experts" from our new series "5 Tips From an Expert" with Mike Aoki. The guest experts are Kay Phelps, Senior Product Analyst @ 8X8 and Marty Tracey, CEO of LANtelligence.  

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Tags: Video, Customer Experience, CCaaS, CCTR Operations

5 Ways CX Journey Mapping Can Improve CSAT & NPS Results - Webinar Recording 2/21/2019

Posted by Galina Marcus on Feb 25, 2019

Watch the recording of the recent webinar "5 Ways CX Journey Mapping Can Improve CSAT & NPS Results" from our new series "5 Tips From an Expert" with Mike Aoki. The guest expert is Annette Franz, the Founder and CEO of CX Journey Inc.  

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Tags: Video, Customer Experience, CCaaS, CCTR Operations

Selecting the Right Technology Partner Should Be at the Top of Your Decision Criteria

Posted by Martin Tracey on Nov 19, 2018

A CCaaS Solutions Provider’s CEO Offers His Thoughts on the 2018 Contact Center Technology Survey Findings

Posted on Contact Center Pipeline Blog, 10/23/2019

As the second line of the 2018 Contact Center Technology Survey special report puts it, “Some things never change.” Every year, it is amazing to see an obvious disconnect between the way organizations select their contact center technology and their satisfaction with that technology.

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Tags: CCaaS, CCTR Operations