CX Digital Transformation
Contact Center (CX) Technology should be a driving force behind your competitive advantage as a business. It provides the insight to your customers and performance that is the difference between long-term success and failure.
Posts about
CCaaS
The Cloud-Based Contact Center Solution That Was Made For The Enterprise
Not All Telephony Companies In The Market Get It Right With all the evolution and disruption in...
2 minute read
Total Cost Of Ownership (TCO) Of Cloud And On-Premises Contact Center Platforms
Is It Time To Move Your Contact Center To The Cloud? Calculating costs for contact centers has...
1 minute read
Four Fearless Contact Center Predictions for 2021 - Part II
Get Part II of Mike Aoki's contact center predictions for 2021 now.
2 minute read
Four Fearless Contact Center Predictions for 2021 - Part I
Here's four fearless contact center predictions you need to know for 2021.
2 minute read
Latest Contact Center Technologies to Engage Millennial and Gen Z Customers
Get Mike Aoki's latest insights now.
2 minute read
Two Necessary Steps To Getting Contact Center-as-a-Service Right
As we discussed in our previous blog, Contact Center-as-a-Service (CCaaS) has opened the doors...
2 minute read
CCaaS Means The Power Of The Contact Center Is Now Available To Everyone
Welcome to the Contact Center Club, Mr./Ms. IT Director Because the initial capital outlay for...
1 minute read
Seven Contact Center New Year’s Resolutions for 2021
Read Mike Aoki's latest article and get all the insights on how you can set achievable goals...
1 minute read
The New CX Reality – What is Your Customer Journey Like Today?
The days of forcing your customer to communicate with you via one channel (over Voice) without...
2 minute read