Here are the two easiest options for setting up and supporting your employees working from home during the COVID 19 outbreak.
Watch the recording of the recent webinar "Lead, Train, and Coach Your Contact Center Employees to Success" with Mike Aoki. The guest experts are Sheri Kendall and Kate Nasser.
Tags: Video, CCaaS, CCTR Operations, employee experience
Learn the five tips to providing better customer service via email and improve your contact center’s email customer service.
Tags: Customer Experience, CCaaS, CCTR Operations, employee experience
Learn the five tips to improving your IT Help Desk’s internal “customer” service scores & get your team recognized as a vital resource that supports your business now.
Tags: Video, CCaaS, CCTR Operations, employee experience
Watch the recording of the recent webinar "5 Key Strategies for Your Contact Center's Operational Success" with Mike Aoki. The guest experts are Leanne Park and Martin Tracey.
Tags: Video, CCaaS, CCTR Operations, employee experience
Watch the recording of the recent webinar "5 Essential Leadership Skills for Enterprise Contact Center Executives" from our series "5 Tips From an Expert" with Mike Aoki. The guest expert is Jeanne Bliss, best-selling author and Founder and CEO of Customer Bliss.
Tags: Video, CCaaS, CCTR Operations, employee experience
Watch the recording of the recent webinar "5 Tips To Attract Superstar Contact Center Employees" from our new series "5 Tips From an Expert" with Mike Aoki. The guest experts are Sangeeta Bhatnagar, Founder of SB Global, Chair at GTACC and Jeff Doran, President of CCEOC.
Tags: Video, CCaaS, CCTR Operations, employee experience
Watch the recording of the recent webinar "3 Technologies to Drive Peak Performance of Your Contact Center - Recommended by Industry Experts" from our new series "5 Tips From an Expert" with Mike Aoki. The guest experts are Kay Phelps, Senior Product Analyst @ 8X8 and Marty Tracey, CEO of LANtelligence.
Tags: Video, Customer Experience, CCaaS, CCTR Operations
Watch the recording of the recent webinar "5 Ways CX Journey Mapping Can Improve CSAT & NPS Results" from our new series "5 Tips From an Expert" with Mike Aoki. The guest expert is Annette Franz, the Founder and CEO of CX Journey Inc.
Tags: Video, Customer Experience, CCaaS, CCTR Operations
A CCaaS Solutions Provider’s CEO Offers His Thoughts on the 2018 Contact Center Technology Survey Findings
Posted on Contact Center Pipeline Blog, 10/23/2019
As the second line of the 2018 Contact Center Technology Survey special report puts it, “Some things never change.” Every year, it is amazing to see an obvious disconnect between the way organizations select their contact center technology and their satisfaction with that technology.
Tags: CCaaS, CCTR Operations