CX Digital Transformation
Contact Center (CX) Technology should be a driving force behind your competitive advantage as a business. It provides the insight to your customers and performance that is the difference between long-term success and failure.
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How to Retain Call Center Employees: Three Steps to Increasing Engagement at Your Organization
As companies move forward in a post-pandemic world, the need for retaining and engaging your...
2 minute read
Can You Guess Everything Wrong with This Customer Service Email?
Somethings make you shake your head in disbelief. One of those things was a message from a...
2 minute read
Are You Preparing Your Agents for the Next Wave of Contact Center Technology?
A major contact centre recently invested in a state of the art live chat system. It included...
2 minute read
Omnichannel Contact Center Is No Longer Optional
How Much Revenue Are You Losing by Not Offering Omnichannel Customer Service? I needed more...
2 minute read
Three Ideas to Reduce Contact Center Work-from-Home Stress
While many team members enjoy working from home, it can also create additional stress. The...
2 minute read
Is Your Contact Center Progressive?
In a recently published study from Aberdeen by Omar Minkara (Mar 2021) titled "How to Build a...
1 minute read
TCO For A Mid-Size Cloud Contact Center
Cloud Contact Center Pays For Itself In 24-36 Months The Cloud holds all the advantages for...
3 minute read
Contact Center Design Starts With Reporting
Proper reporting Is A Key For The Contact Center Performance When you are designing a Contact...
2 minute read