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Working Together
Our Process
Digital Transformation
Changing How Technology is Purchased
Support
Resources & Education
Unified Communications
Webinars
Blogs & Videos
Company
About
The Team
Contact Us
CX Digital Transformation
Contact Center (CX) Technology should be a driving force behind your competitive advantage as a business. It provides the insight to your customers and performance that is the difference between long-term success and failure.
Posts about
CCaaS
Customer Experience
,
CCaaS
Call Flow Design For A Better Customer Experience
Your Contact Center Call Flow Defines The Customer's First Impression Of Your Company Planning...
2 minute read
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Customer Experience
,
CCaaS
The Cloud-Based Contact Center Solution That Was Made For The Enterprise
Not All Telephony Companies In The Market Get It Right With all the evolution and disruption in...
2 minute read
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CCaaS
Total Cost Of Ownership (TCO) Of Cloud And On-Premises Contact Center Platforms
Is It Time To Move Your Contact Center To The Cloud? Calculating costs for contact centers has...
1 minute read
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Customer Experience
,
CCaaS
Four Fearless Contact Center Predictions for 2021 - Part II
Get Part II of Mike Aoki's contact center predictions for 2021 now.
2 minute read
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Customer Experience
,
CCaaS
Four Fearless Contact Center Predictions for 2021 - Part I
Here's four fearless contact center predictions you need to know for 2021.
2 minute read
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Customer Experience
,
CCaaS
Latest Contact Center Technologies to Engage Millennial and Gen Z Customers
Get Mike Aoki's latest insights now.
2 minute read
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CCaaS
Two Necessary Steps To Getting Contact Center-as-a-Service Right
As we discussed in our previous blog, Contact Center-as-a-Service (CCaaS) has opened the doors...
2 minute read
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Customer Experience
,
CCaaS
CCaaS Means The Power Of The Contact Center Is Now Available To Everyone
Welcome to the Contact Center Club, Mr./Ms. IT Director Because the initial capital outlay for...
1 minute read
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CCaaS
Seven Contact Center New Year’s Resolutions for 2021
Read Mike Aoki's latest article and get all the insights on how you can set achievable goals...
1 minute read
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CCaaS
The New CX Reality – What is Your Customer Journey Like Today?
The days of forcing your customer to communicate with you via one channel (over Voice) without...
2 minute read
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