The New CX Reality – Mobility is The Future of Customer Interaction

Posted by lantelligence on Nov 23, 2020

Learn why your contact center needs to be able to have agents interact real time with Mobile device users on every channel including voice, SMS, Video, and Social Media. Get all the insights now. 

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Tags: Customer Experience, CCaaS, CCTR Operations

The New CX Reality – Your Organization Needs to Offer Customers Easy-to-Use Self-Service Options

Posted by lantelligence on Nov 13, 2020

Discover how using tools like web, chat, chat bots, and AI Agents are crucial for your contact center by reading Part IV now. 

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Tags: Customer Experience, CCaaS, CCTR Operations

The New CX Reality – Are Your Key Applications and Data Integrated to Provide Customers a Pro-Active Experience?

Posted by lantelligence on Nov 2, 2020

In this age of real time information and connectivity at everyone's fingertips, your customers drive how they want to communicate with you. Discover how you can make your business thrive and service your customers better by reading Part III now. 

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Tags: Video, Customer Experience, CCaaS, CCTR Operations, employee experience

The New CX Reality – What is Your Customer Journey Like Today?

Posted by lantelligence on Oct 19, 2020

The days of forcing your customer to communicate with you via one channel (over Voice) without any regards to their channel of preference are over. Discover why your customer journey and provided customer experience is crucial for your contact center. Continue reading to find out Part II now.

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Tags: Video, Customer Experience, CCaaS, CCTR Operations, employee experience

The New CX Reality – Customers Drive How Your Contact Center Operates

Posted by lantelligence on Oct 6, 2020

The days of forcing your customer to communicate with you via one channel (over Voice) without any regards to their channel of preference are over. It's time to get your Contact Center back on track and service your customers in the way they prefer. Continue reading to find out Part I now

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Tags: Video, Customer Experience, CCaaS, CCTR Operations, employee experience

Breakthrough Contact Center Technologies to Engage Millennial and Gen Z Customers

Posted by lantelligence on Sep 28, 2020

Watch the recording of the recent webinar "Breakthrough Contact Center Technologies to Engage Millennial and Gen Z Customers" with host Mike Aoki and contact center experts John Triano of Inference Solutions, Tony Poer of 8x8, and Vasili Triant of UJET. 

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Tags: Video, Customer Experience, CCaaS, CCTR Operations, employee experience, Webinar

The Impact of COVID-19 on Customer  Experience Expectations

Posted by lantelligence on May 22, 2020

Watch the recording of the recent webinar "5 Key Strategies for Your Contact Center's Operational Success" with Mike Aoki and guest CX expert Roy Atkinson

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Tags: Video, CCaaS, CCTR Operations, employee experience, Webinar

10 Ideas to Lead Your Contact Center During Covid-19 - Part 2

Posted by Mike Aoki on Apr 29, 2020

In Part 1 of this two part series, we covered five ideas to lead your contact center through this current environment (COVID-19). To build on that, here are five more ideas to support your team through this challenging time. Here's Part 2. 

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Tags: Customer Experience, CCaaS, CCTR Operations, employee experience

10 Ideas to Lead Your Contact Center During Covid-19 - Part 1 of 2

Posted by Mike Aoki on Apr 22, 2020

Coronavirus has caused a massive increase in customer volume for most contact centers. Combined with physical distancing requirements, that means contact center leaders have multiple challenges. In this two-part post, let’s look at ideas to help with this situation.

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Tags: Customer Experience, CCaaS, CCTR Operations, employee experience

LANtelligence Customer Support During COVID 19 Outbreak

Posted by lantelligence on Mar 20, 2020

Here are the two easiest options for setting up and supporting your employees working from home during the COVID 19 outbreak.

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Tags: Customer Experience, CCaaS, CCTR Operations, employee experience