The First Attempt In Cloud Unified Communications Wasn't Really A Cloud...
In a rush to move Unified Communications technology to the Cloud the majority of suppliers in this market actually ended up moving their traditional solutions and technology to a data center. Yes, they did remove all their equipment from your environment but it accomplished nothing to enhance the delivery of features or to improve reliability which is especially critical for the growing Contact Centers.
An Alternative Approach That Changed Everything
One company with 20 years of leadership in the UC and Contact Center space took a different approach. They disrupted their own business by taking some of their best engineering talent and isolating them into a separate group to create the next great step in the evolution of Unified Communications in the Cloud.
From leveraging the knowledge of how to properly run technology in the Cloud from companies like NetFlix and Facebook (read this article about microservices), combined with 20 years of leadership in the industry Interactive Intelligence’s PureCloud was born. A Cloud-based industry best Contact Center Solution that is more reliable, scalable and offers a depth of features that no other solution does.
The architecture of PureCloud allows for features to be added every couple of days without any interruption to service.
It also allows integrations to be created and put into service in a matter of days, not months or years, giving you a leg up on your competitors.