CX Digital Transformation
Contact Center (CX) Technology should be a driving force behind your competitive advantage as a business. It provides the insight to your customers and performance that is the difference between long-term success and failure.
5 Customer Service Tips for Manufacturers on How to Support Your Distribution Channel
"They are our sales force. Without wholesalers and retailers, we can't make money!" a Business...
2 minute read
CX Tuesday Monthly Digest, March 2019
Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline,...
2 minute read
Insurance Industry CX Best Practices
5 Customer Service Tips for Insurance Industry Contact Centers Insurance is one of the most...
2 minute read
"AI and Machine Learning will become prevalent in CX in upcoming years.", says Kay Phelps of 8x8
To continue with our series of customer experience webinars of this year, the second one will...
2 minute read
CX Tuesday Monthly Digest, February 2019
Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline,...
1 minute read
5 Customer Service Tips for Energy Industry (HVAC) Contact Centers
“A chain is only as strong as its weakest link.” That saying is at the heart of customer...
2 minute read
CX Tuesday Monthly Digest, January 2019
Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline,...
1 minute read
"Everything a business does is for and about the customer", says Annette Franz of CX Journey Inc.
Throughout the year of 2019, we will be hosting 6 CX Webinars, starting with the first one on...
3 minute read
5 Tips to Provide Better IT Help Desk Support
Do people dread contacting your Help Desk? Have you received poor Customer Satisfaction Scores...
2 minute read