CX Digital Transformation
Contact Center (CX) Technology should be a driving force behind your competitive advantage as a business. It provides the insight to your customers and performance that is the difference between long-term success and failure.
[CCTR Insider] Why Agents Don't Share Unstructured Feedback
Unstructured feedback is the next great frontier in customer experience management, but the...
5 minute read
[CCTR Insider] Solutions To Maximize Unstructured Feedback
Welcome to the three-part series about the challenges of harnessing unstructured feedback...
4 minute read
CX Tuesday Monthly Digest, July 2019
Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline,...
1 minute read
[CCTR Insider] Hold, please! 5 Steps For Happily Waiting Customers
Waiting on hold can be a customer's worst nightmare. As customers, we've been there ourselves!...
4 minute read
5 Tips to Help Electric and Natural Gas Contact Centers Convert More Inquiries into Sales
I have run sales training workshops for several energy re-sellers over the past ten years....
2 minute read
CX Tuesday Monthly Digest, June 2019
Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline,...
1 minute read
[CCTR Insider] How to Help Contact Center Agents Survive Their First Call
Driving permits, trips abroad, and skydiving are at their best the first time they're...
4 minute read
5 Tips to Help Professional Associations Provide Great Customer Experience for Their Members
“When is my membership renewal date?” “How many educational credits do I need this year to...
2 minute read
CX Tuesday Monthly Digest, May 2019
Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline,...
1 minute read