CX Digital Transformation
Contact Center (CX) Technology should be a driving force behind your competitive advantage as a business. It provides the insight to your customers and performance that is the difference between long-term success and failure.
5 Essential Leadership Skills for CCTR Executives - Webinar Recording 7/31/2019
Watch the recording of the recent webinar "5 Essential Leadership Skills for Enterprise Contact...[CCTR Insider] Hold, please! 5 Steps For Happily Waiting Customers
Waiting on hold can be a customer's worst nightmare. As customers, we've been there ourselves!...
4 minute read
5 Tips to Help Electric and Natural Gas Contact Centers Convert More Inquiries into Sales
I have run sales training workshops for several energy re-sellers over the past ten years....
2 minute read
CX Tuesday Monthly Digest, June 2019
Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline,...
1 minute read
[CCTR Insider] How to Help Contact Center Agents Survive Their First Call
Driving permits, trips abroad, and skydiving are at their best the first time they're...
4 minute read
5 Tips to Help Professional Associations Provide Great Customer Experience for Their Members
“When is my membership renewal date?” “How many educational credits do I need this year to...
2 minute read
5 Tips To Attract Superstar Contact Center Employees - Webinar Recording 6/6/2019
Watch the recording of the recent webinar "5 Tips To Attract Superstar Contact Center...CX Tuesday Monthly Digest, May 2019
Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline,...
1 minute read
Sangeeta Bhatnagar: Commit to a Great HUMAN Experience!
Sangeeta Bhatnagar have been in customer service her entire career, starting in an answering...
2 minute read