CX Digital Transformation
Contact Center (CX) Technology should be a driving force behind your competitive advantage as a business. It provides the insight to your customers and performance that is the difference between long-term success and failure.
The New CX Reality – Your Organization Needs to Offer Customers Easy-to-Use Self-Service Options
Discover how using tools like web, chat, chat bots, and AI Agents are crucial for your contact...
1 minute read
The New CX Reality – Are Your Key Applications and Data Integrated to Provide Customers a Pro-Active Experience?
In this age of real time information and connectivity at everyone's fingertips, your customers...
1 minute read
The New CX Reality – Customers Drive How Your Contact Center Operates
The days of forcing your customer to communicate with you via one channel (over Voice) without...
1 minute read
Advancements in AI Provide Better Customer Experience Outcomes
A recent publication released by CIO discusses how companies, especially in the healthcare,...
1 minute read
3 Quick Tips to Help Your Team Avoid Burnout While Working from Home
Before Covid-19, a typical pre-work routine involved showering, changing into work clothes, and...
2 minute read
Reduce Remote New Hire Turnover: Build Engagement into Your Training
Discover how you can reduce remote new hire turnover and build better engagement into your...
2 minute read
Messaging as a Preferred Channel with UJET
See how messaging is transforming customer support as a preferred channel with UJET's customer...Reimagining Customer Support for a Connected World with UJET
Get the tools you need to reduce costs, increase brand loyalty, and resolve customer issues...The World Has Changed! So Should the Way You Choose New Technologies - Part III
In part three of this three-part series, Martin Tracey discusses how using a master solutions...
2 minute read