CX Digital Transformation
Contact Center (CX) Technology should be a driving force behind your competitive advantage as a business. It provides the insight to your customers and performance that is the difference between long-term success and failure.
The World Has Changed! So Should the Way You Choose New Technologies - Part I
Not so long ago, when a customer was interested in a particular technology, they would do...
1 minute read
The World Has Changed! So Should the Way You Choose New Technologies
Not so long ago, when a customer was interested in a particular technology, they would do...
3 minute read
10 Ideas to Lead Your Contact Center During Covid-19 - Part 2
In Part 1 of this two part series, we covered five ideas to lead your contact center through...
2 minute read
10 Ideas to Lead Your Contact Center During Covid-19 - Part 1 of 2
Coronavirus has caused a massive increase in customer volume for most contact centers. Combined...
2 minute read
LANtelligence Customer Support During COVID 19 Outbreak
Here are the two easiest options for setting up and supporting your employees working from home...
1 minute read
5 Tips to Provide Better Customer Service via Email
Learn the five tips to providing better customer service via email and improve your contact...
3 minute read
5 Customer Experience Tips for IT Help Desks
Learn the five tips to improving your IT Help Desk’s internal “customer” service scores & get...
2 minute read
3 Questions to Ask Your Next Mitel (Shoretel) Support Partner
Do you know what the key questions and answers to look for when considering a new Mitel...
3 minute read
5 Tips for Handling Irate Customers in the Telecom Industry
Experiencing irate customers in your contact center? Read on to discover the 5 tips for handling...
2 minute read