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Working Together
Our Process
Digital Transformation
Changing How Technology is Purchased
Support
Resources & Education
Unified Communications
Webinars
Blogs & Videos
Company
About
The Team
Contact Us
CX Digital Transformation
Contact Center (CX) Technology should be a driving force behind your competitive advantage as a business. It provides the insight to your customers and performance that is the difference between long-term success and failure.
Video
,
CCaaS
,
employee experience
,
Webinar
Lead, Train, and Coach Your Contact Center Employees to Success
Watch the recording of the recent webinar "Lead, Train, and Coach Your Contact Center Employees...
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Customer Experience
,
CCaaS
,
employee experience
5 Tips to Provide Better Customer Service via Email
Learn the five tips to providing better customer service via email and improve your contact...
3 minute read
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Video
,
CCaaS
,
employee experience
5 Customer Experience Tips for IT Help Desks
Learn the five tips to improving your IT Help Desk’s internal “customer” service scores & get...
2 minute read
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Video
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Customer Experience
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CCaaS
,
employee experience
,
Webinar
How to Lead, Train and Coach Your Contact Center in a Highly Competitive CX Environment
Watch the recording of the recent webinar "How to Lead, Train and Coach Your Contact Center in...
1 minute read
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Video
,
CCaaS
,
employee experience
5 Key Strategies for Your Contact Center's Operational Success
Watch the recording of the recent webinar "5 Key Strategies for Your Contact Center's...
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Customer Experience
3 Questions to Ask Your Next Mitel (Shoretel) Support Partner
Do you know what the key questions and answers to look for when considering a new Mitel...
3 minute read
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Customer Experience
,
Tip of the Month
5 Tips for Handling Irate Customers in the Telecom Industry
Experiencing irate customers in your contact center? Read on to discover the 5 tips for handling...
2 minute read
Read More
Customer Experience
,
Insider
[CCTR Insider] Why Leaders Don't Act On Unstructured Feedback
This is the last of a three-part series about the challenges of harnessing unstructured...
3 minute read
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Customer Experience
,
Insider
[CCTR Insider] Why Agents Don't Share Unstructured Feedback
Unstructured feedback is the next great frontier in customer experience management, but the...
5 minute read
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Customer Experience
,
Insider
[CCTR Insider] Solutions To Maximize Unstructured Feedback
Welcome to the three-part series about the challenges of harnessing unstructured feedback...
4 minute read
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