10 Ideas to Lead Your Contact Center During Covid-19 - Part 2

Posted by Mike Aoki on Apr 29, 2020

In Part 1 of this two part series, we covered five ideas to lead your contact center through this current environment (COVID-19). To build on that, here are five more ideas to support your team through this challenging time. Here's Part 2. 

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Tags: Customer Experience, CCaaS, CCTR Operations, employee experience

10 Ideas to Lead Your Contact Center During Covid-19 - Part 1 of 2

Posted by Mike Aoki on Apr 22, 2020

Coronavirus has caused a massive increase in customer volume for most contact centers. Combined with physical distancing requirements, that means contact center leaders have multiple challenges. In this two-part post, let’s look at ideas to help with this situation.

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Tags: Customer Experience, CCaaS, CCTR Operations, employee experience

LANtelligence Customer Support During COVID 19 Outbreak

Posted by lantelligence on Mar 20, 2020

Here are the two easiest options for setting up and supporting your employees working from home during the COVID 19 outbreak.

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Tags: Customer Experience, CCaaS, CCTR Operations, employee experience

Lead, Train, and Coach Your Contact Center Employees to Success

Posted by lantelligence on Mar 10, 2020

Watch the recording of the recent webinar "Lead, Train, and Coach Your Contact Center Employees to Success" with Mike Aoki. The guest experts are Sheri Kendall and Kate Nasser.  

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Tags: Video, CCaaS, CCTR Operations, employee experience

5 Tips to Provide Better Customer Service via Email

Posted by Mike Aoki on Feb 26, 2020


Learn the five tips to providing better customer service via email and improve your contact center’s email customer service. 

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Tags: Customer Experience, CCaaS, CCTR Operations, employee experience

5 Customer Experience Tips for IT Help Desks

Posted by Mike Aoki on Feb 16, 2020


Learn the five tips to improving your IT Help Desk’s internal “customer” service scores & get your team recognized as a vital resource that supports your business now. 

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Tags: Video, CCaaS, CCTR Operations, employee experience

5 Key Strategies for Your Contact Center's Operational Success

Posted by lantelligence on Jan 1, 2020

Watch the recording of the recent webinar "5 Key Strategies for Your Contact Center's Operational Success" with Mike Aoki. The guest experts are Leanne Park and Martin Tracey.  

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Tags: Video, CCaaS, CCTR Operations, employee experience

Your ShoreTel Phone System is not "End of Life"

Posted by lantelligence on Dec 23, 2019

With Mitel acquiring ShoreTel, there has been a lot of fear, uncertainty, and doubt (FUD) in the marketplace about the ShoreTel Phone Systems. Read on to learn why the ShoreTel phone systems are not "End of Life". 

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Tags: UCaaS, Customer Experience, Insider

3 Questions to Ask Your Next Mitel (Shoretel) Support Partner

Posted by lantelligence on Nov 7, 2019

Do you know what the key questions and answers to look for when considering a new Mitel (Shoretel) Support partner? Read more to find out how to distinguish the great partners from the rest. 

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Tags: Customer Experience

5 Tips for Handling Irate Customers in the Telecom Industry

Posted by Mike Aoki on Nov 4, 2019

Experiencing irate customers in your contact center? Read on to discover the 5 tips for handling irate customers in your contact center. 

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Tags: Customer Experience, Tip of the Month