Reimagining Customer Support for a Connected World with UJET

Posted by lantelligence on Jun 23, 2020

Get the tools you need to reduce costs, increase brand loyalty, and resolve customer issues faster with UJET.  

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Tags: UCaaS, Customer Experience, Insider

The World Has Changed! So Should the Way You Choose New Technologies - Part III

Posted by Martin Tracey on Jun 18, 2020

In part three of this three-part series, Martin Tracey discusses how using a master solutions partner should be leveraged when taking on new technology. See why a master solutions partner creates the perfect bridge between the customer and the provider now. 

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Tags: UCaaS, Customer Experience, verticals

The World Has Changed! So Should the Way You Choose New Technologies - Part II

Posted by Martin Tracey on Jun 10, 2020

Not so long ago, when a customer was interested in a particular technology, they would do research (references, internet, trade shows) and then invite vendors to demo and discuss their technologies. In most cases, the provider/manufacturer of the technology would connect with a local trusted partner from their partner channel for assistance. They would organize and demo the technology to help customers understand how it could help their organization. 

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Tags: UCaaS, Customer Experience, verticals

5 Tips to Succeed at Phone/Video Conference Sales Calls

Posted by Mike Aoki on Jun 3, 2020

“Almost 90 percent of sales have moved to a videoconferencing (VC)/phone/web sales model” due to Covid-19, according to a recent McKinsey and Company survey. Get Mike Aoki's full insights now. 

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Tags: UCaaS, Customer Experience, Insider

The World Has Changed! So Should the Way You Choose New Technologies - Part I

Posted by Martin Tracey on Jun 2, 2020

Not so long ago, when a customer was interested in a particular technology, they would do research (references, internet, trade shows) and then invite vendors to demo and discuss their technologies. In most cases, the provider/manufacturer of the technology would connect with a local trusted partner from their partner channel for assistance. They would organize and demo the technology to help customers understand how it could help their organization. 

Read More

Tags: UCaaS, Customer Experience, verticals

The World Has Changed! So Should the Way You Choose New Technologies

Posted by Martin Tracey on Jun 2, 2020

Not so long ago, when a customer was interested in a particular technology, they would do research (references, internet, trade shows) and then invite vendors to demo and discuss their technologies. In most cases, the provider/manufacturer of the technology would connect with a local trusted partner from their partner channel for assistance. They would organize and demo the technology to help customers understand how it could help their organization. 

Read More

Tags: UCaaS, Customer Experience, verticals

The Impact of COVID-19 on Customer  Experience Expectations

Posted by lantelligence on May 22, 2020

Watch the recording of the recent webinar "5 Key Strategies for Your Contact Center's Operational Success" with Mike Aoki and guest CX expert Roy Atkinson

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Tags: Video, CCaaS, CCTR Operations, employee experience, Webinar

10 Ideas to Lead Your Contact Center During Covid-19 - Part 2

Posted by Mike Aoki on Apr 29, 2020

In Part 1 of this two part series, we covered five ideas to lead your contact center through this current environment (COVID-19). To build on that, here are five more ideas to support your team through this challenging time. Here's Part 2. 

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Tags: Customer Experience, CCaaS, CCTR Operations, employee experience

10 Ideas to Lead Your Contact Center During Covid-19 - Part 1 of 2

Posted by Mike Aoki on Apr 22, 2020

Coronavirus has caused a massive increase in customer volume for most contact centers. Combined with physical distancing requirements, that means contact center leaders have multiple challenges. In this two-part post, let’s look at ideas to help with this situation.

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Tags: Customer Experience, CCaaS, CCTR Operations, employee experience

LANtelligence Customer Support During COVID 19 Outbreak

Posted by lantelligence on Mar 20, 2020

Here are the two easiest options for setting up and supporting your employees working from home during the COVID 19 outbreak.

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Tags: Customer Experience, CCaaS, CCTR Operations, employee experience