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In part three of this three-part series, Martin Tracey discusses how using a master solutions partner should be leveraged when taking on new technology. See why a master solutions partner creates the perfect bridge between the customer and the provider now.
Tags: UCaaS, Customer Experience, verticals
Not so long ago, when a customer was interested in a particular technology, they would do research (references, internet, trade shows) and then invite vendors to demo and discuss their technologies. In most cases, the provider/manufacturer of the technology would connect with a local trusted partner from their partner channel for assistance. They would organize and demo the technology to help customers understand how it could help their organization.
Tags: UCaaS, Customer Experience, verticals
“Almost 90 percent of sales have moved to a videoconferencing (VC)/phone/web sales model” due to Covid-19, according to a recent McKinsey and Company survey. Get Mike Aoki's full insights now.
Tags: UCaaS, Customer Experience, Insider
Not so long ago, when a customer was interested in a particular technology, they would do research (references, internet, trade shows) and then invite vendors to demo and discuss their technologies. In most cases, the provider/manufacturer of the technology would connect with a local trusted partner from their partner channel for assistance. They would organize and demo the technology to help customers understand how it could help their organization.
Tags: UCaaS, Customer Experience, verticals
Not so long ago, when a customer was interested in a particular technology, they would do research (references, internet, trade shows) and then invite vendors to demo and discuss their technologies. In most cases, the provider/manufacturer of the technology would connect with a local trusted partner from their partner channel for assistance. They would organize and demo the technology to help customers understand how it could help their organization.
Tags: UCaaS, Customer Experience, verticals
Watch the recording of the recent webinar "5 Key Strategies for Your Contact Center's Operational Success" with Mike Aoki and guest CX expert Roy Atkinson.
Tags: Video, CCaaS, CCTR Operations, employee experience, Webinar
In Part 1 of this two part series, we covered five ideas to lead your contact center through this current environment (COVID-19). To build on that, here are five more ideas to support your team through this challenging time. Here's Part 2.
Tags: Customer Experience, CCaaS, CCTR Operations, employee experience
Coronavirus has caused a massive increase in customer volume for most contact centers. Combined with physical distancing requirements, that means contact center leaders have multiple challenges. In this two-part post, let’s look at ideas to help with this situation.
Tags: Customer Experience, CCaaS, CCTR Operations, employee experience
Here are the two easiest options for setting up and supporting your employees working from home during the COVID 19 outbreak.
Tags: Customer Experience, CCaaS, CCTR Operations, employee experience