Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This week, learn about:
- How to attract and retain top talent in a highly competitive world of Customer Experience?
- #ICMIchat video on how to change your contact center culture
- Research by Human Resource Management shows how recognition programs affect talent retention and recruitment in contact centers.
- National Customer Service Week is right around a corner. This year's theme is employee recognition.
Forget customers...what are your employees saying about you!!??
By Neal Dlin
If you are running an organization in any competitive industry and you don’t have a robust employee engagement strategy then you are not only losing the talent that is exiting your organization, you are cutting yourself off from attracting top talent, manifesting in ways you will never see or even know occurred.
How to Change Your Contact Center Culture
By Erica Marois for ICMI
Watch the video based on #ICMIchat by ICMI Contact Center speaker Matt Beckwith
Enhance Contact Center Engagement and Performance with Meaningful Recognition
By Susan Hash for Contact Center Pipeline
In the contact center, recognition for a job well done does wonders for boosting morale and motivation. Research by the Society for Human Resource Management (SHRM) has confirmed that effective recognition programs also have a positive impact on retention and recruitment, two critical challenges for many contact centers.
Ten Ways To Celebrate National Customer Service Week
By Shep Hyken for Forbes
National Customer Service Week is celebrated during the first full week of October, and this year it falls on October 2-5. This year’s theme is "Exceeding Expectations! Every Customer, Every Time!" Now, as much as NCSW is focused on the customer, the best companies recognize that the celebration is actually focused on the employees.