#CXTuesday weekly digest # 21 - 4/24/2018

Posted by lantelligence on Apr 23, 2018

Welcome to #CXTuesday!

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10 Customer Experience Tips For Insurance In 2018

By Forbes

With multiple hurricanes, wildfires, and mudslides in the last year, the insurance industry has been hit hard. It now faces the stress of trying to return to being profitable. One of the keys to reviving the industry is investing in customer experience. New technology and customer insights can help insurers better reach and serve their customers.

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Leadership Lessons from a Last Lecture

By Contact Center Pipeline

In September 2007, Carnegie Mellon University Computer Science Professor Randy Pausch was diagnosed with liver cancer. For those of you who have never seen “The Last Lecture,” I encourage you to watch it on YouTube. There are so many lessons in this video about life and learning and leadership. We can apply a great deal of it to our contact centers. Professor Pausch taught me something that can change the course of our lives and the lives of the people we manage: As leaders, we must be lifelong learners.

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How to Build Customer Trust in the Contact Centre

By Call Centre Help

According to trustedadvisor.com, there are four factors to building trust. The first three involve improving credibility, reliability and intimacy, while the fourth is lowering self-orientation.

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10 Insider Customer Experience Tips, According to Shep Hyken

By CustomerThink

Shep Hyken knows a thing or two about customer experience. He needs no introduction in industry wide circles, but in case you’re not familiar with his name: Shep is an award-winning customer service and customer experience speaker, a New York Times and Wall Street Journal best-selling author, A.K.A the Chief Amazement Officer of Shepard Presentations.

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Tags: Customer Experience, CCTR Operations