CX Tuesday #49
This week's articles contain practical tips for customer retention, seeking customer opinion and transforming "scarry customer service" into "scarry good" one:
- Andy Hanselman suggests you should add these ten questions to your script to seek honest customer opinion.
- Eleven customer retention strategies from Call Centre Helper.
- Dr. Willie Jolley’s Ten Commandments of Superior Customer Service.
- Jeremy Watkin shares five tips to go from scary to scary good customer service.
Customer conversations guide: 10 questions you should add to your script
By Andy Hanselman for Thematic
According to a new report called Leading By Example most company directors and board members don’t have a clear understanding of what their customers want, and often ignore the views of those that do – their front line people!
11 Customer Retention Strategies
By Call Centre Helper
The panel of experts share their top tips for reducing customer churn.
The Ten Commandments Of Superior Customer Service
By Shep Hyken for Forbes
Dr. Willie Jolley just released a new book titled An Attitude of Excellence. In his new book, he devotes an entire chapter to having an attitude of excellence in customer service. Here are Dr. Willie Jolley’s Ten Commandments of Superior Customer Service.
5 Tips to Go From Scary to Scary Good Customer Service
By Jeremy Watkin for FCR
Jeremy Watkin shares his favorite "scary customer service" encounters and some tips for transforming them into scary good customer service experiences.