This week's articles contain practical tips for customer retention, seeking customer opinion and transforming "scarry customer service" into "scarry good" one:
Andy Hanselman suggests you should add these ten questions to your script to seek honest customer opinion.
Eleven customer retention strategies from Call Centre Helper.
Dr. Willie Jolley’s Ten Commandments of Superior Customer Service.
Jeremy Watkin shares five tips to go from scary to scary good customer service.
Customer conversations guide: 10 questions you should add to your script
By Andy Hanselman for Thematic
According to a new report called Leading By Example most company directors and board members don’t have a clear understanding of what their customers want, and often ignore the views of those that do – their front line people!
Dr. Willie Jolley just released a new book titled An Attitude of Excellence. In his new book, he devotes an entire chapter to having an attitude of excellence in customer service. Here are Dr. Willie Jolley’s Ten Commandments of Superior Customer Service.