CX Tuesday #45
This week is all about customer service improvement:
- ICMI identifies three keys to world-class customer service
- Call Centre Helper speaks about continuous call center performance improvement
- The Help Scout gives away 16 best customer service skills every agent needs to learn
- Forbes features 10 best examples of Customer Service Departments
3 Keys to World-Class Customer Service
By Mark Mileusnic for ICMI
National Council on Compensation Insurance (NCCI) surveys have identified three top attributes for success that are just as applicable to your company call center as they are to NCCI's
How to Continuously Improve Contact Centre Performance
By Call Centre Helper
When the same call comes in time and time again, contact centres often don’t get down into the root cause of the call, to identify what’s wrong and set about changing that.
16 Customer Service Skills that Every Employee Needs
By Help Scout
There are certain customer service skills that every employee must master if they are forward-facing with customers. There are a few universal skills that every support member can master that will dramatically improve their conversations with customers.
10 Examples Of Amazing Customer Service Departments For Customer Service Week
By Blake Morgan for Forbes
Contact center customer service agents help resolve problems and can turn frustrated customers into life-long shoppers. To celebrate the end of Customer Service week (October 1-5), let's acknowledge ten companies that create a compelling customer service offering.
The webinar is this Thursday!