Continuous Customer Service Improvement

CX Tuesday #45

This week is all about customer service improvement: 

  • ICMI identifies three keys to world-class customer service 
  • Call Centre Helper speaks about continuous call center performance improvement
  • The Help Scout gives away 16 best customer service skills every agent needs to learn
  • Forbes features 10 best examples of Customer Service Departments

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3 Keys to World-Class Customer Service

By Mark Mileusnic for ICMI 

National Council on Compensation Insurance (NCCI) surveys have identified three top attributes for success that are just as applicable to your company call center as they are to NCCI's


How to Continuously Improve Contact Centre Performance

By Call Centre Helper

When the same call comes in time and time again, contact centres often don’t get down into the root cause of the call, to identify what’s wrong and set about changing that. 


16 Customer Service Skills that Every Employee Needs

By Help Scout

There are certain customer service skills that every employee must master if they are forward-facing with customers. There are a few universal skills that every support member can master that will dramatically improve their conversations with customers.


10 Examples Of Amazing Customer Service Departments For Customer Service Week

By Blake Morgan for Forbes

Contact center customer service agents help resolve problems and can turn frustrated customers into life-long shoppers. To celebrate the end of Customer Service week (October 1-5), let's acknowledge ten companies that create a compelling customer service offering. 


The webinar is this Thursday!


Join Mike Aoki, Neal Dlin, Erica Marois and Marty Tracey for the live webinar on Thursday, October 11 at 1 PM ET/10 AM PT. 


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