16 Customer Service Skills that Every Employee Needs
By Help Scout
There are certain customer service skills that every employee must master if they are forward-facing with customers. There are a few universal skills that every support member can master that will dramatically improve their conversations with customers.
10 Examples Of Amazing Customer Service Departments For Customer Service Week
By Blake Morgan for Forbes
Contact center customer service agents help resolve problems and can turn frustrated customers into life-long shoppers. To celebrate the end of Customer Service week (October 1-5), let's acknowledge ten companies that create a compelling customer service offering.