This week is about Contact Center technology and its application to various customer service needs:
Gartner has published their Magic Quadrant for Contact Center as a Service, North America. Get your copy!
When selecting the new technology, think about who and how will design and implement the solution for your contact center.
According to the Call Centre Helper, IT issues and lack of new technology are at the top of the list of biggest contact center problems.
How to Mitigate the Risks of Seasonal Contact Center Employees and what technology can help with it.
2018 Magic Quadrant for Contact Center as a Service, North America
North America’s CCaaS market has matured to provide application leaders responsible for customer service and support with a range of competitive offers to consider as substitutes for traditional on-premises contact center infrastructure.
How to Mitigate the Risks of Seasonal Contact Center Employees
By Tim Critchley for ICMI
According to Semafone CEO Tim Critchley, hiring seasonal staff opens the doors to additional “inside” risks for contact centers. In this Q&A, Tim shares insight you'll need to know to protect your customer data.