For National Customer Service Week 2018: Essentials Of Customer Service Excellence
By Micah Solomon for Forbes
Today I’m sharing eleven essentials of customer service in honor of 2018’s National Customer Service Week (NCSW), which starts October 1 and is sponsored by the International Customer Service Association (ICSA). These points have proved vital on most every customer service initiative and customer experience consulting assignment I've undertaken.
Customer Service Week is a great time to celebrate the great work your agents do throughout the year while refocusing everyone on our customers. Yet it doesn't have to be a one-and-done event. Starting this October 1, you can kick-off a new weekly habit in your contact center that will turn every week into a customer service week.
16 Customer Service Week ideas to pull your celebration together
By Michele McGovern for Customer Experience Insight
Whether you’re putting the finishing touches on celebrating National Customer Service Week or have never heard of it before, you can pull off some meaningful events that include all the key players: front-line service reps and sales professionals, marketers, customers, support staff and leadership.