#CXTuesday weekly digest # 8 - 1/23/2018

Posted by lantelligence on Jan 22, 2018

Welcome to #CXTuesday!

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Inside View: FCCI Insurance Group

By Contact Center Pipeline

Last fall, the company was recognized by Business Insurance magazine with its 2017 Best Places to Work in Insurance list. So what does it take to be best-in-class in the eyes of your employees? Not surprisingly, having a strong people-oriented culture is a common denominator among the most admired companies. 

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The Truth About Omnichannel

By Forbes

Omnichannel isn’t actually about channels, it’s about your customers. Identify how they’re trying to connect with you. Find the contact center platform that will get you off the starting block strong, then flex to suit your unique relationship with your customers both for today and as the world continues to change.

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36 Ways To Boost Contact Centre Productivity

By Call Centre Helper

Every day we give all our agents a view of their productivity, showing what they achieved the day before. This report shows them how many emails they have done, as well as their satisfaction score. This drives them to improve in any areas needed.

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Making Customer Experience Your Marketing And Sales Magnet

By CustomerThink

The takeover is complete: The customer is in control and customer experience now reigns supreme over the business universe. A whirlwind of global forces has propelled us to this place. Now that we’re here, what do companies need to do to not only survive, but also thrive?

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Tags: Customer Experience, CCTR Operations