Welcome to #CXTuesday!
Inside View: FCCI Insurance Group
By Contact Center Pipeline
Last fall, the company was recognized by Business Insurance magazine with its 2017 Best Places to Work in Insurance list. So what does it take to be best-in-class in the eyes of your employees? Not surprisingly, having a strong people-oriented culture is a common denominator among the most admired companies.
The Truth About Omnichannel
Omnichannel isn’t actually about channels, it’s about your customers. Identify how they’re trying to connect with you. Find the contact center platform that will get you off the starting block strong, then flex to suit your unique relationship with your customers both for today and as the world continues to change.
36 Ways To Boost Contact Centre Productivity
By Call Centre Helper
Every day we give all our agents a view of their productivity, showing what they achieved the day before. This report shows them how many emails they have done, as well as their satisfaction score. This drives them to improve in any areas needed.
Making Customer Experience Your Marketing And Sales Magnet
The takeover is complete: The customer is in control and customer experience now reigns supreme over the business universe. A whirlwind of global forces has propelled us to this place. Now that we’re here, what do companies need to do to not only survive, but also thrive?