#CXTuesday weekly digest # 7 - 1/16/2018

Posted by lantelligence on Jan 15, 2018

Welcome to #CXTuesday!

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Contact Center Executive Priorities For 2018

Coaching is the #1 agent experience focus for 2018. Yahoo! At least it is as stated in CCW’s Executive Report Contact Center Priorities for 2018. 

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7 Deadly Omnichannel Sins Killing Customer Service

Technological advancements are becoming more embedded in our culture and affecting modern day interactions, increasing the importance of making sense of an omnichannel customer experience.

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What To Eexpect For Contact Centers In 2018

Of the most impactful priorities for contact centers in 2017, customer experience was at the top of the list. In a competitive landscape where consumers are inundated with options, delivering a seamless customer experience can be a key differentiator in building engaged, loyal customers.

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The Top 5 Trends In Customer Experience For Healthcare

Healthcare is an industry that affects everyone, but one that has historically had a reputation for less-than-positive customer experiences. However, customer experience is now becoming a focus of many healthcare companies and clinics. 

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Tags: Customer Experience, CCTR Operations