Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, learn about:
How to help contact center agents convert customer requests into sales
How the gig economy affects contact center recruiting process
Professional tips on putting customers on hold
Recording of the webinar with Jeanne Bliss and Mike Aoki
How increasing AI adoption impacts customer service
5 Tips to Help Electric and Natural Gas Contact Centers Convert More Inquiries into Sales
By Mike Aoki for LANtelligence
At energy reseller companies, most Agents have a requirement to convert inquiries into sales and cross-sell existing customers onto other products. While general sales skills are important, here are 5 tips specific to the energy re-selling industry.
CCTR Insider: Hold, please! 5 Steps For Happily Waiting Customers
By Andrew Gilliam for LANtelligence
The latest best-practices for knowledge management and increasingly aware artificial intelligence hold the promise of making time spent on hold a thing of the past. For now, particularly as the complexity of customer requests increases, a brief hold from time-to-time is a necessary evil.