CX Blog

Watch the recording of the recent webinar "5 Key Strategies for Your Contact Center's Operational Success" with Mike Aoki. The guest experts are Leanne Park and Martin Tracey.  

With Mitel acquiring ShoreTel, there has been a lot of fear, uncertainty, and doubt (FUD) in the marketplace about the ShoreTel Phone Systems. Read on to learn why the ShoreTel phone systems are not "End of Life". 

Do you know what the key questions and answers to look for when considering a new Mitel (Shoretel) Support partner? Read more to find out how to distinguish the great partners from the rest. 

Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, learn about:

• How to help contact center agents convert customer requests into sales
• How the gig economy affects contact center recruiting process
• Professional tips on putting customers on hold
• Recording of the webinar with Jeanne Bliss and Mike Aoki
• How increasing AI adoption impacts customer service

Watch the recording of the recent webinar "5 Essential Leadership Skills for Enterprise Contact Center Executives" from our series "5 Tips From an Expert" with Mike Aoki. The guest expert is Jeanne Bliss, best-selling author and Founder and CEO of Customer Bliss.  

Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, learn about:

• How to help contact center agents survive their first call
• How to deliver a more personalized experience
• Best practices for professional associations to create a great member experience
• Tips for contact center advisors on how to coach empathy
• How to create a successful customer experience strategy

Watch the recording of the recent webinar "5 Tips To Attract Superstar Contact Center Employees" from our new series "5 Tips From an Expert" with Mike Aoki. The guest experts are Sangeeta Bhatnagar, Founder of SB Global, Chair at GTACC and Jeff Doran, President of CCEOC.  

Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, learn about:

• Why it is important to follow up with the survey respondents individually
• How speech analytics is changing the customer service landscape
• Best practices for customer experience in the healthcare industry
• Why AI is creating the challenge of attracting the right employees
• Human experience in contact center applies to both customers and employees

Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, learn about:

• How upfront communication agreement helps prevent customers dissatisfaction
• How to apply customer service principles to the distributor relationships, and why
• Upcoming Webinar: "5 Tips to Attract Superstar Contact Center Employees"
• Why AI-powered everything doesn't always help customer service reality
• How kindness and trust can bring your customer experience to a new level

Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, learn about:

• The importance of customer effort in gaining customer loyalty.
• What Kay Phelps thinks about AI and Machine Learning in the future of customer experience and her advice to customer service leaders.
• Upcoming webinar: 3 Technologies to Drive Peak Performance of Your Contact Center.
• Tips by Mike Aoki for insurance industry contact centers.
• Effective ways for a retail business to earn more customer satisfaction.
• What can you do to strike the right balance between quality and productivity of your contact center?