lantelligence

Recent Posts

3 Questions to Ask Your Next Mitel (Shoretel) Support Partner

Posted by lantelligence on Nov 7, 2019

Do you know what the key questions and answers to look for when considering a new Mitel (Shoretel) Support partner? Read more to find out how to distinguish the great partners from the rest. 

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Tags: Customer Experience

CX Tuesday Monthly Digest, July 2019

Posted by lantelligence on Aug 6, 2019

Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, learn about:

  • How to help contact center agents convert customer requests into sales
  • How the gig economy affects contact center recruiting process
  • Professional tips on putting customers on hold
  • Recording of the webinar with Jeanne Bliss and Mike Aoki
  • How increasing AI adoption impacts customer service
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Tags: Customer Experience, CCTR Operations

5 Essential Leadership Skills for CCTR Executives - Webinar Recording 7/31/2019

Posted by lantelligence on Aug 1, 2019

Watch the recording of the recent webinar "5 Essential Leadership Skills for Enterprise Contact Center Executives" from our series "5 Tips From an Expert" with Mike Aoki. The guest expert is Jeanne Bliss, best-selling author and Founder and CEO of Customer Bliss.  

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Tags: Video, CCaaS, CCTR Operations, employee experience

CX Tuesday Monthly Digest, June 2019

Posted by lantelligence on Jul 2, 2019

Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, learn about:

  • How to help contact center agents survive their first call
  • How to deliver a more personalized experience
  • Best practices for professional associations to create a great member experience
  • Tips for contact center advisors on how to coach empathy
  • How to create a successful customer experience strategy
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Tags: Customer Experience, CCTR Operations

5 Tips To Attract Superstar Contact Center Employees - Webinar Recording 6/6/2019

Posted by lantelligence on Jun 10, 2019

Watch the recording of the recent webinar "5 Tips To Attract Superstar Contact Center Employees" from our new series "5 Tips From an Expert" with Mike Aoki. The guest experts are Sangeeta Bhatnagar, Founder of SB Global, Chair at GTACC and Jeff Doran, President of CCEOC.  

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Tags: Video, CCaaS, CCTR Operations, employee experience

CX Tuesday Monthly Digest, May 2019

Posted by lantelligence on Jun 4, 2019

Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, learn about:

  • Why it is important to follow up with the survey respondents individually
  • How speech analytics is changing the customer service landscape
  • Best practices for customer experience in the healthcare industry
  • Why AI is creating the challenge of attracting the right employees
  • Human experience in contact center applies to both customers and employees
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Tags: Customer Experience, CCTR Operations

CX Tuesday Monthly Digest, April 2019

Posted by lantelligence on Apr 30, 2019

Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, learn about:

  • How upfront communication agreement helps prevent customers dissatisfaction
  • How to apply customer service principles to the distributor relationships, and why
  • Upcoming Webinar: "5 Tips to Attract Superstar Contact Center Employees"
  • Why AI-powered everything doesn't always help customer service reality
  • How kindness and trust can bring your customer experience to a new level
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Tags: Customer Experience, CCTR Operations

CX Tuesday Monthly Digest, March 2019

Posted by lantelligence on Apr 2, 2019

Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, learn about:

  • The importance of customer effort in gaining customer loyalty.
  • What Kay Phelps thinks about AI and Machine Learning in the future of customer experience and her advice to customer service leaders.
  • Upcoming webinar: 3 Technologies to Drive Peak Performance of Your Contact Center.
  • Tips by Mike Aoki for insurance industry contact centers.
  • Effective ways for a retail business to earn more customer satisfaction.
  • What can you do to strike the right balance between quality and productivity of your contact center?
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Tags: Customer Experience, CCTR Operations

CX Tuesday Monthly Digest, February 2019

Posted by lantelligence on Mar 5, 2019

Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, learn about:

  • 2019 technological innovation that is the key to modern customer experience.
  • Webinar Recording "5 Ways CX Journey Mapping Can Improve CSAT & NPS Results."
  • Training tools and techniques that enhance the learning experience.
  • Tips for providing customer service that results in customer loyalty.
  • Some best practices in customer service messaging shared by CX Experts.
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Tags: Customer Experience, CCTR Operations

CX Tuesday Monthly Digest, January 2019

Posted by lantelligence on Feb 5, 2019

Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and other. This month, learn about:

  • New Year's customer experience related trends at the world's largest consumer technology event.
  • How Annette Franz of CX Journey Inc sees the future of customer experience and her best advice to customer service leaders.
  • Upcoming Webinar: 5 Ways CX Journey Mapping Can Improve CSAT & NPS Results.
  • Contact Center Challenges & Priorities survey has recently revealed their latest results. This year's theme is change.
  • Tips shared by CX experts for how the effectiveness of digital customer service can be improved.
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Tags: Customer Experience, CCTR Operations