Here are the two easiest options for setting up and supporting your employees working from home during the COVID 19 outbreak.
Recent Posts
Watch the recording of the recent webinar "Lead, Train, and Coach Your Contact Center Employees to Success" with Mike Aoki. The guest experts are Sheri Kendall and Kate Nasser.
Tags: Video, CCaaS, CCTR Operations, employee experience
Watch the recording of the recent webinar "5 Key Strategies for Your Contact Center's Operational Success" with Mike Aoki. The guest experts are Leanne Park and Martin Tracey.
Tags: Video, CCaaS, CCTR Operations, employee experience
With Mitel acquiring ShoreTel, there has been a lot of fear, uncertainty, and doubt (FUD) in the marketplace about the ShoreTel Phone Systems. Read on to learn why the ShoreTel phone systems are not "End of Life".
Tags: UCaaS, Customer Experience, Insider
Do you know what the key questions and answers to look for when considering a new Mitel (Shoretel) Support partner? Read more to find out how to distinguish the great partners from the rest.
Tags: Customer Experience
Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, learn about:
- How to help contact center agents convert customer requests into sales
- How the gig economy affects contact center recruiting process
- Professional tips on putting customers on hold
- Recording of the webinar with Jeanne Bliss and Mike Aoki
- How increasing AI adoption impacts customer service
Watch the recording of the recent webinar "5 Essential Leadership Skills for Enterprise Contact Center Executives" from our series "5 Tips From an Expert" with Mike Aoki. The guest expert is Jeanne Bliss, best-selling author and Founder and CEO of Customer Bliss.
Tags: Video, CCaaS, CCTR Operations, employee experience
Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, learn about:
- How to help contact center agents survive their first call
- How to deliver a more personalized experience
- Best practices for professional associations to create a great member experience
- Tips for contact center advisors on how to coach empathy
- How to create a successful customer experience strategy
Watch the recording of the recent webinar "5 Tips To Attract Superstar Contact Center Employees" from our new series "5 Tips From an Expert" with Mike Aoki. The guest experts are Sangeeta Bhatnagar, Founder of SB Global, Chair at GTACC and Jeff Doran, President of CCEOC.
Tags: Video, CCaaS, CCTR Operations, employee experience
Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, learn about:
- Why it is important to follow up with the survey respondents individually
- How speech analytics is changing the customer service landscape
- Best practices for customer experience in the healthcare industry
- Why AI is creating the challenge of attracting the right employees
- Human experience in contact center applies to both customers and employees