Galina Marcus

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CX Webinar Recording: New Trends Affecting the Future of Enterprise Contact Centers

Posted by Galina Marcus on Jun 22, 2018

Watch the recording of the recent webinar "New Trends Affecting the Future of Enterprise Contact Centers". This time Mike Aoki from Reflective Keynotes and the panelists were focusing on challenges and tough questions that leaders of the enterprise contact centers will face in the second half of 2018, next year and beyond.

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Tags: Video, Customer Experience, CCaaS, CCTR Operations

CX Webinar Recording With Mike Aoki And Marty Tracey

Posted by Galina Marcus on Mar 30, 2018

What You Need To Know To Run Your Contact Center In The Future

Mike Aoki from Reflective Keynotes and Marty Tracey from LANtelligence are discussing the future of the contact center in the U.S. and Canada. The new generation of customers and Agents are demanding a new way of interaction with the business from inside and outside.

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Tags: Video, Customer Experience, CCaaS, CCTR Operations

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