Advancements in AI Provide Better Customer Experience Outcomes

Posted by lantelligence on Sep 24, 2020

A recent publication released by CIO discusses how companies, especially in the healthcare, consumer retail, and automotive industries, are using Artificial Intelligence (AI) to improve their customer experience (CX). Have you considered how your company may use AI to improve your customer experience? Continue reading to learn more. 

Here is an interesting article on how companies are using Artificial Intelligence (AI) to improve their customer experience (CX). The Team at LANtelligence is taking our company to the next level by digitally transforming the way we engage with our customers. 

Before COVID-19, there was an emphasis on the need for AI in the customer experience and contact center space. But, now, the need for content center to digitally transform is even more urgent. With the increase in the demand for online shopping and help support, there is no doubt that COVID-19 has changed the way companies have to engage with customers. 

The transition isn't simple, as there needs to be a strategy and plan for how you take on new technologies. Have you considered how your company may use AI to improve your customer experience? 

If you are considering, The Team at LANtelligence is here to help. Contact us now if you are looking to improve your customer experience by taking on AI at your contact center. 

In the meantime, continue reading CIO's latest article on how AI is giving IT an edge in improving customer experience here

Tags: CCTR Operations, employee experience, Contact Center