Outsourced vs. In-House Customer Service

Posted by Mike Aoki on Jul 11, 2018

Benefits and Challenges of Outsourced Customer Service

When facing a choice of whether to outsource Customer Service or build an in-house department, many companies rush to compare the cost. But there are more aspects that you should consider. In this post, we brought two experts' opinions to give you a better perspective on both sides of the coin. 

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Tags: Customer Experience, CCaaS, CCTR Operations

#CXTuesday weekly digest #32 - 7/10/2018

Posted by lantelligence on Jul 10, 2018

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Tags: Customer Experience, CCTR Operations

#CXTuesday weekly digest #31 - 7/3/2018

Posted by lantelligence on Jul 3, 2018

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Tags: Customer Experience, CCTR Operations

#CXTuesday weekly digest #30 - 6/26/2018

Posted by lantelligence on Jun 26, 2018

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Tags: Customer Experience, CCTR Operations

CX Webinar Recording: New Trends Affecting the Future of Enterprise Contact Centers

Posted by Galina Marcus on Jun 22, 2018

Watch the recording of the recent webinar "New Trends Affecting the Future of Enterprise Contact Centers". This time Mike Aoki from Reflective Keynotes and the panelists were focusing on challenges and tough questions that leaders of the enterprise contact centers will face in the second half of 2018, next year and beyond.

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Tags: Video, Customer Experience, CCaaS, CCTR Operations

#CXTuesday weekly digest #29 - 6/19/2018

Posted by lantelligence on Jun 19, 2018

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Tags: Customer Experience, CCTR Operations

#CXTuesday weekly digest #28 - 6/12/2018

Posted by lantelligence on Jun 12, 2018

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Tags: Customer Experience, CCTR Operations

How to Choose Your Next Contact Center Solution

Posted by Martin Tracey on Jun 7, 2018

The New-Age Decision Making Process

These days, when an IT department is only partially involved in choosing new technology for various business needs, Managers who want to upgrade their department's software and hardware must be able to navigate the complex tech waters. Therefore, SaaS developers are adjusting their marketing to meet non-IT audience expectations. Suddenly, you find yourself buried in tons of white papers, infographics and videos promoting similar features for different brands.

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Tags: CCaaS, CCTR Operations

#CXTuesday weekly digest # 27 - 6/5/2018

Posted by lantelligence on Jun 5, 2018

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Tags: Customer Experience, CCTR Operations

#CXTuesday weekly digest # 26 - 5/29/2018

Posted by lantelligence on May 29, 2018

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Tags: Customer Experience, CCTR Operations

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