Before Covid-19, a typical pre-work routine involved showering, changing into work clothes, and commuting to an office building. Now, many contact center employees work from home and their routines have changed.
Discover how you can reduce remote new hire turnover and build better engagement into your training now.
Tags: UCaaS, Customer Experience, Insider
See how messaging is transforming customer support as a preferred channel with UJET's customer messaging platform.
Tags: UCaaS, Customer Experience, Insider
Get the tools you need to reduce costs, increase brand loyalty, and resolve customer issues faster with UJET.
Tags: UCaaS, Customer Experience, Insider
In part three of this three-part series, Martin Tracey discusses how using a master solutions partner should be leveraged when taking on new technology. See why a master solutions partner creates the perfect bridge between the customer and the provider now.
Tags: UCaaS, Customer Experience, verticals
Not so long ago, when a customer was interested in a particular technology, they would do research (references, internet, trade shows) and then invite vendors to demo and discuss their technologies. In most cases, the provider/manufacturer of the technology would connect with a local trusted partner from their partner channel for assistance. They would organize and demo the technology to help customers understand how it could help their organization.
Tags: UCaaS, Customer Experience, verticals
“Almost 90 percent of sales have moved to a videoconferencing (VC)/phone/web sales model” due to Covid-19, according to a recent McKinsey and Company survey. Get Mike Aoki's full insights now.
Tags: UCaaS, Customer Experience, Insider
Not so long ago, when a customer was interested in a particular technology, they would do research (references, internet, trade shows) and then invite vendors to demo and discuss their technologies. In most cases, the provider/manufacturer of the technology would connect with a local trusted partner from their partner channel for assistance. They would organize and demo the technology to help customers understand how it could help their organization.
Tags: UCaaS, Customer Experience, verticals
Not so long ago, when a customer was interested in a particular technology, they would do research (references, internet, trade shows) and then invite vendors to demo and discuss their technologies. In most cases, the provider/manufacturer of the technology would connect with a local trusted partner from their partner channel for assistance. They would organize and demo the technology to help customers understand how it could help their organization.
Tags: UCaaS, Customer Experience, verticals
Watch the recording of the recent webinar "5 Key Strategies for Your Contact Center's Operational Success" with Mike Aoki and guest CX expert Roy Atkinson.
Tags: Video, CCaaS, CCTR Operations, employee experience