CX Digital Transformation
Contact Center (CX) Technology should be a driving force behind your competitive advantage as a business. It provides the insight to your customers and performance that is the difference between long-term success and failure.
Why Do Inbound Agents Struggle with Upselling?
2 minute read
TCO For A Mid-Size Cloud Contact Center
Cloud Contact Center Pays For Itself In 24-36 Months The Cloud holds all the advantages for...
3 minute read
Contact Center Design Starts With Reporting
Proper reporting Is A Key For The Contact Center Performance When you are designing a Contact...
2 minute read
Offer Better Customer Experience or Someone Else Will by Mike Aoki
What does the letter "X" in "CX" mean? Most contact center people would say, "Experience" and...
2 minute read
Call Flow Design For A Better Customer Experience
Your Contact Center Call Flow Defines The Customer's First Impression Of Your Company Planning...
2 minute read
The Cloud-Based Contact Center Solution That Was Made For The Enterprise
Not All Telephony Companies In The Market Get It Right With all the evolution and disruption in...
2 minute read
Total Cost Of Ownership (TCO) Of Cloud And On-Premises Contact Center Platforms
Is It Time To Move Your Contact Center To The Cloud? Calculating costs for contact centers has...
1 minute read
Four Fearless Contact Center Predictions for 2021 - Part II
Get Part II of Mike Aoki's contact center predictions for 2021 now.
2 minute read