The New CX Reality – Mobility is The Future of Customer Interaction

Posted by lantelligence on Nov 23, 2020

Learn why your contact center needs to be able to have agents interact real time with Mobile device users on every channel including voice, SMS, Video, and Social Media. Get all the insights now. 

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Tags: Customer Experience, CCaaS, CCTR Operations

The New CX Reality – Your Organization Needs to Offer Customers Easy-to-Use Self-Service Options

Posted by lantelligence on Nov 13, 2020

Discover how using tools like web, chat, chat bots, and AI Agents are crucial for your contact center by reading Part IV now. 

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Tags: Customer Experience, CCaaS, CCTR Operations

The New CX Reality – Are Your Key Applications and Data Integrated to Provide Customers a Pro-Active Experience?

Posted by lantelligence on Nov 2, 2020

In this age of real time information and connectivity at everyone's fingertips, your customers drive how they want to communicate with you. Discover how you can make your business thrive and service your customers better by reading Part III now. 

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Tags: Video, Customer Experience, CCaaS, CCTR Operations, employee experience

The New CX Reality – What is Your Customer Journey Like Today?

Posted by lantelligence on Oct 19, 2020

The days of forcing your customer to communicate with you via one channel (over Voice) without any regards to their channel of preference are over. Discover why your customer journey and provided customer experience is crucial for your contact center. Continue reading to find out Part II now.

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Tags: Video, Customer Experience, CCaaS, CCTR Operations, employee experience

The New CX Reality – Customers Drive How Your Contact Center Operates

Posted by lantelligence on Oct 6, 2020

The days of forcing your customer to communicate with you via one channel (over Voice) without any regards to their channel of preference are over. It's time to get your Contact Center back on track and service your customers in the way they prefer. Continue reading to find out Part I now

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Tags: Video, Customer Experience, CCaaS, CCTR Operations, employee experience

Breakthrough Contact Center Technologies to Engage Millennial and Gen Z Customers

Posted by lantelligence on Sep 28, 2020

Watch the recording of the recent webinar "Breakthrough Contact Center Technologies to Engage Millennial and Gen Z Customers" with host Mike Aoki and contact center experts John Triano of Inference Solutions, Tony Poer of 8x8, and Vasili Triant of UJET. 

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Tags: Video, Customer Experience, CCaaS, CCTR Operations, employee experience, Webinar

Advancements in AI Provide Better Customer Experience Outcomes

Posted by lantelligence on Sep 24, 2020

A recent publication released by CIO discusses how companies, especially in the healthcare, consumer retail, and automotive industries, are using Artificial Intelligence (AI) to improve their customer experience (CX). Have you considered how your company may use AI to improve your customer experience? Continue reading to learn more. 

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Tags: CCTR Operations, employee experience, Contact Center

3 Quick Tips to Help Your Team Avoid Burnout While Working from Home

Posted by Mike Aoki on Aug 12, 2020

Before Covid-19, a typical pre-work routine involved showering, changing into work clothes, and commuting to an office building. Now, many contact center employees work from home and their routines have changed. 

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Tags: CCTR Operations, employee experience, Contact Center

Reduce Remote New Hire Turnover: Build Engagement into Your Training

Posted by Mike Aoki on Jul 6, 2020

Discover how you can reduce remote new hire turnover and build better engagement into your training now. 

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Tags: UCaaS, Customer Experience, Insider

Messaging as a Preferred Channel with UJET

Posted by lantelligence on Jul 6, 2020

See how messaging is transforming customer support as a preferred channel with UJET's customer messaging platform.

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Tags: UCaaS, Customer Experience, Insider