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Channel Blog

 

LANtelligence, Inc. and Talkdesk partnership brings cloud contact center to enterprise customers

Posted by Yana Yermilova on May 7, 2019
 “Talkdesk is among the leaders in the next generation of CCaaS platforms that offers an out-of-the-box solution and continuous development. LANtelligence, Inc. is very excited to partner with Talkdesk to provide this cutting-edge technology to our customers and partners,” says Marty Tracey, CEO of LANtelligence, Inc.
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Topics: Customer Experience, CCaaS, MSP

How Partnering With Master Solutions Provider Helps MSPs Avoid Losing Clients

Posted by Joe Schiavone on May 2, 2019

For over the last 20 years in my career, I have realized one thing that agents and programs I worked with had in common. When they brought up a sale for the customer, they barely cared about the solutions but only asked one simple question, “What is the SPIFF?”

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Topics: Channel trends, MSP

Customer service is promised to hit the next level as a new technical pro joins LANtelligence

Posted by Yana Yermilova on Apr 25, 2019

"LANtelligence is a company which has proven to be a thought leader in terms of understanding the changes taking place throughout the industry from technology, sales, and services perspectives. What is particularly exciting is to me is the incredible focus on the customer," says Jerry McCorkle, TAC Manager of LANtelligence, Inc.

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Topics: Channel trends, MSP

Selling Saas - Simplified! Webinar recording from 4/18/2019

Posted by lantelligence on Apr 23, 2019

With a current pace of digital transformation, MSPs cannot afford to ignore the exploding SaaS market! 

Host: Chris Poupart, Founder @Crossfire Copy

Guest expert: Peter Radizeski, Founder @RAD-INFO

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Topics: Video, Sales Best Practices, MSP

Mastering MSP sales with monthly forecasts

Posted by Joe Schiavone on Apr 4, 2019

For a managed service provider (MSP), providing the most exceptional IT services to clients takes the first priority. However, sales are just as important as your services, and should not slip to the bottom of your priority list.

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Topics: Sales Best Practices, Tip of the Month, MSP

LANtelligence, Inc. Featured in CRN’s 2019 Partner Program Guide

Posted by Yana Yermilova on Apr 2, 2019

Annual Guide Recognizes the IT Channel’s Top Partner Programs

“As a Master Solutions Provider, LANtelligence, Inc. fills a gap for solutions delivery in the channel for UCaaS and CCaaS sales. Since its inception in 2017, our partner program proved to be an essential addition to the evolving channel and we are very excited to be recognized in the CRN 2019 Partner Program Guide”, says Marty Tracey, CEO of LANtelligence, Inc.

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Topics: Channel trends, MSP

How to improve the effectiveness of an MSP meeting

Posted by Joe Schiavone on Mar 4, 2019
Does your organization have meetings two or three times a week? Are the problems brought up in your meetings solved in the end, or are they rehashed over and over, week after week?
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Topics: Tip of the Month, employee experience, MSP

Should you provide some services just because you can?

Posted by Joe Schiavone on Feb 14, 2019

Get your bottom line up by partnering with specialized solutions providers.

A big part of my job is to interview Managed IT Providers all around the US to understand what drives their decision to bring new services to their portfolio and what those new services do for their business. An interesting fact came up during my recent attendance at the IT Nation Evolve event (formerly known as HTG Peer Groups): Many MSPs add new services, like Cloud Voice, just to keep up with the growing competition.

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Topics: Sales Best Practices, Tip of the Month, MSP

How to Engage and Motivate Your Employees...

Posted by Joe Schiavone on Jan 10, 2019

...to Become a Loyal and Successful Team

In the hundreds of meetings I have with MSPs across the country during the year, there’s one topic that usually stands out regardless of their service portfolio or vertical market: company core values that C-suite would love their teams to live by. CEOs and owners are trying to drive this culture from the top down, feeding the team mission and vision statements and core values. I think this is a two-way street and company culture should be a team effort, not a management directive.

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Topics: Tip of the Month, MSP