...to Become a Loyal and Successful Team
In the hundreds of meetings I have with MSPs across the country during the year, there’s one topic that usually stands out regardless of their service portfolio or vertical market: company core values that C-suite would love their teams to live by. CEOs and owners are trying to drive this culture from the top down, feeding the team mission and vision statements and core values. I think this is a two-way street and company culture should be a team effort, not a management directive.
Regardless of what management might have planned, company culture is formed by the everyday attitudes of all the employees that come to work wearing company uniforms, driving company vehicles, talking to customers, and doing their jobs to keep the business going. Do they love what they do? Are they proud of who they represent? How do we achieve a culture defined by such loyalty and pride?
Team Means Everyone is Equal
There are several exercises that I have found effective while running my own business and managing sales teams and channels in other chapters of my career:
- Ask everyone in the team to set goals appropriate to their position. Ask them how they plan to achieve these goals.
- Set an open format for everyone to express their opinions and make suggestions. Explain that their feedback is key to overall company improvement.
- Explain to everyone how their role, no matter how small it may seem, is an important part of the team’s success.
- Help your employees write a life plan. A life plan is a powerful guideline for becoming a better, happier, and more goal-oriented person. Review the life plans as a group twice a year to keep each other accountable and motivated.
- Give back to the community as a team by supporting charities and volunteering. Make it a regular activity and not just once-a-year holiday event. If there are not enough charities to support in your area, then look to your fellow employees. Can you drop off dinner for someone who is sick or provide babysitting for someone else? These little things help people bond on a personal level and result in a stronger team.
- Provide educational aids or certification programs for your employees to help them grow in their roles. Their growth means business growth, making it a worthwhile investment.